Planning and Pricing window keeps opening in After Effects and Media Encoder 2020

Question

Hi,Every time I open adobe after effects 2020, or send a video to adobe media encoder 2020, I get an annoying white window that pops up. It briefly says "Loading plans and pricing", but then it's just blank white. When it comes to the media encoder, my video does not appear inside the encoder until I've closed the window, so I can't just ignore it. I have to close it every single time in order to use the programs. My payment information is all up to date and I haven't tried to change my plan in eons, so not sure why this window keeps pestering me. How do I stop this from happening?

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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