Skip to main content
michaelc83218297
michaelc83218297
Participant
December 21, 2016
Answered

Please Help When i open After Effects It Says the following

  • December 21, 2016
  • 2 replies
  • 11634 views

Adobe After Effects Error: preferences file "Adobe After Effects 14.0 Win en_US shortcuts.txt" is not valid. The file will be renamed with ".old" , and a new preferences file will be created.

(21 :: 31)

After it says this Adobe After Effects 2017 Crashes and closes Sooo if anyone can help it will be very appreciated!!

Im On Windows 10 Btw

This topic has been closed for replies.
Correct answer Roei Tzoref

On windows it takes certain timing fashion to get it right. Try deleting the prefs file manually:

  • (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]

delete this one:

2 replies

Jackie Umana
Jackie Umana
Participant
April 1, 2018

i dont see those options on the file app. i have windows 10 but i dont see it.

Szalam
Community Expert
SzalamCommunity Expert
Community Expert
December 21, 2016

Try resetting your preferences.

Press Ctrl+Alt+Shift  while the application is starting. A dialog box launches asking you if you want to delete your preferences file. To also restore default keyboard shortcuts, Alt-click the OK button.

Note that you will lose any custom workspaces and any changes to the preferences.

michaelc83218297
michaelc83218297Author
Participant
December 22, 2016

Nothing Comes Up?

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    December 22, 2016

    Hold that button combo down for the whole time it's starting the app.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices