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ryanhoog
ryanhoog
Inspiring
Oct 21, 2022 7:25 PM UTC
Answered

PNGs in After Effects 23

Ever since the update, AE 23 cannot import or read PNG files. Is this a new "feature"??? I get an error when importing PNGs.

 

I'm on Mac OS 12.6

 

    ryanhoog
    ryanhoogCorrect answer
    Inspiring
    Oct 25, 2022 12:45 AM UTC

    So this is solved. For some reason, the AE ".plugin" files in the Format folder weren't there. Not sure why they weren't. So I uninstalled and reinstalled AE, and they were restored. Now I have full PNG support again. 

     

    Thanks!

    View reply

    14 replies

    kayl0rza
    kayl0rza
    Inspiring
    Nov 11, 2022 12:23 AM UTC

    I'm having the exact same issue right now - can't get any pngs to import.
    I really don't want to uninstall and reinstall AE but it's looking like I might have to. 

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    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    Nov 11, 2022 12:57 AM UTC

    Thanks for reporting this @kayl0rza, sorry to see you're in this same situation. If you look in the Plug-ins > Format folder next to After Effects.app, what do you see in there? Since this is the second report, it sounds like the installation might not be completing correctly, but we'd need to investigate that further.

     

    Thanks again for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team 

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      kayl0rza
      kayl0rza
      Inspiring
      Nov 11, 2022 1:10 AM UTC

      I took a look at this folder and it's the same situation as the original poster- nothing is in that folder. I uninstalled, reinstalled, and now the format folder is full and I'm able to import pngs. When I originally installed 2023, I had to manually transfer a lot of plugins from 2022. I wonder if in doing that I accidentally erased the original contents? 

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      ryanhoog
      ryanhoogAuthorCorrect answer
      Inspiring
      Oct 25, 2022 12:45 AM UTC

      So this is solved. For some reason, the AE ".plugin" files in the Format folder weren't there. Not sure why they weren't. So I uninstalled and reinstalled AE, and they were restored. Now I have full PNG support again. 

       

      Thanks!

      Translate
      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      Oct 25, 2022 4:09 AM UTC

      That's great to hear @ryanhoog! Thank you for the follow-up. We're still looking into what possibilities would have gotten your installation into that state, but happy to hear you have PNG support restored.

       

      - John, After Effects Engineering Team 

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      ryanhoog
      ryanhoogAuthor
      Inspiring
      Oct 24, 2022 8:44 PM UTC

      Hi,

       

      It's every single PNG. Doesn't matter where it's made. 

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      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      Oct 24, 2022 8:42 PM UTC

      Hi @ryanhoog,

      Thanks for reporting this issue. No, this is not an intended change; PNGs import should be fully supported in After Effects 2023.

       

      Are you able to share a PNG file that you aren't able to import into After Effects 2023? That would be the best way for us to investigate and diagnose what is going wrong so that it can be fixed.

       

      Thanks for reporting this issue and for any further information you can provide,

      - John, After Effects Engineering Team   

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      Mylenium
      Mylenium
      Legend
      Oct 22, 2022 6:52 AM UTC

      Anything specific about those PNGs? How and in which program were they created? Color profiles? Do other file types work without issue?

       

      Mylenium

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