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fajota
fajota
Known Participant
June 17, 2020
Question

Preview is bugged - AE 2020 to Version 17.1.1 Build 34

  • June 17, 2020
  • 3 replies
  • 743 views

I updated AE 2020 to Version 17.1.1 Build 34

 

RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.

 

My laptop is a MacBook 2017:
- macOS Catalina 10.15.5

- 2.9GHz quad-core Intel Core i7, Turbo Boost up to 3.9GHz, with 8MB shared L3 cache

- 512GB PCIe-based onboard SSD

- 16GB of 2133MHz LPDDR3 onboard memory 2.9GHz

- Radeon Pro 560 with 4GB of GDDR5 memory and automatic graphics switching Intel HD Graphics 630

This topic has been closed for replies.

3 replies

P
PerspectivePictures
Participant
June 24, 2020

Same issue occurs on my windows 10 build with AE 17.1.1

fajota
fajotaAuthor
Known Participant
June 25, 2020

I downloaded the old version CC 2019 v16.1.3

However, I pay for the software, and I want to take advantage of all its new features. And the time that I will continue to work with outdated software, Adobe will not be refund me

R
Community Expert
Rick GerardCommunity Expert
Community Expert
June 17, 2020

I read everything that Apple said about Catalina compatibility and decided not to upgrade my OS. More than 90% of the 3rd party plugins and scripts I use in AE and all Adobe versions before 2020 are NOT compatible with an OS that has a "feature" that prevents a single line of 32-bit code in any app or extension from running. OSX 10.14.6 and below have provisions for running 32 and even 16 Bit code without locking things up.

 

The first thing I would try is removing all of your 3rd party plugins and extensions, removing all nonessential from your system, checking your activity monitor, and shutting down anything not related to Adobe that is using any significant resources when you try and run After Effects. 

 

If you have the option, it might be a really good idea to downgrade your OS to Mojave. 

fajota
fajotaAuthor
Known Participant
June 17, 2020

I work with a company laptop, and it has company control software installed on it. But I never had problems with After Effects like this

R
Community Expert
Rick GerardCommunity Expert
Community Expert
June 17, 2020

Catalina? I'm having no problems at all with a nearly identical system but I am not using Catalina. 

    fajota
    fajotaAuthor
    Known Participant
    June 17, 2020

    Yes! The macOS is Catalina 10.15.5

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