Preview is not working

Question

Hello, I just got AE today but can’t use it at all because preview does not work. I don’t have this issue with Premiere.

Here is what I have :

When I press the space button, nothing happens excepts that the points around the preview screen disappear. I can move the the blue vertical line along the timeline but it just does not show anything. Also when I quit AE, AE stops answering and I must force the program to shut.

Here are the characteristics of my computer (honestly I don’t really understand what these things are, please tell me if you need more details) :

Intel(R) Core(™) i7-6500U CPU @ 2.50GHz

RAM memory : 8.00Go

Type of system : 64 bits, processor x64

Graphic cards are :

Inter(R) HD Graphics 520
NVIDIA GeForce GTX 950M

I’ve already tried a lot of things :

purging memory and cache disk
cleaning cache
using adobe cleaner tool
cap locks is not switched on
I’ve tried re-installing it
Switching audio hardware parameters from MME to ASIO (but I cannot choose ASIO on my computer)
renaming the adobe after effect file with a .old at the end

Please tell me if you need any more detail

Thank you very much for your help

nishu_kush · Answer

Hi Mathiilde,

Thanks for the detailed post and sorry for your issue. I really appreciate you tried troubleshooting it by yourself. Here's what you could try next:

Make sure your GPU drivers are updated.
Try changing the video renderer to Mercury Software Only (go to File > Project Settings).

Also, is it happening in a particular project or any project that you try to work with?

Looking forward to your response.

Thanks,

Nishu

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