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Participant
June 12, 2017
Question

Preview not responding, please help.

  • June 12, 2017
  • 2 replies
  • 432 views

Hello, I'm having an emergency. In the middle of a client project and the preview is not allowing me to animate.

this is what my preview panel is

when I hit spacebar, the screen goes black when the playhead goes over the animated parts.

Ive already tried emptying the cache and reinstalling cc 2017. It feels liek its lagging over memory It was never an issue with CC 2015 but now with 2017 my computer my not be able to run smoothly.

Here's what I'm running on------------------------------------------>  

Please help, thanks!

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Legend
July 26, 2017

Hi rodrigodlima,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Mohammad.Harb
Community Expert
Community Expert
June 12, 2017

Try restoring the default preference settings:

press and hold the Command+Option+Shift while the application is starting,

A dialog box launches asking you if you want to delete your preferences file, click Ok

Let us know if that helps.