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Jonas22168358sdmq
Participant
Feb 16, 2023 12:41 PM UTC
Question

Preview not working, moving one frame back instead

My preview periodically stops to work. RAM preview is fully loaded, green, but when I hit the spacebar, it does not play back the composition. This happens randomly and with any project. I had the Adobe Team look over it, they do not know what it is. When I try to reset the audio output (which some of you here in the forums suggested), After Effects crashes. The only thing that helps is restarting the program. Since I am having this issue now every 3 minutes, this is not a workaround anymore. Anyone else having this annoying problem? What kind of bug is this? I cannot work anymore. 

 

i9 processor, 24 cores

2 TB SSD

128 GB RAM

NVIDIA 4090

7 replies

Kasia22961442mrrc
Participant
Mar 21, 2025 9:05 AM UTC

Hello,

from my side after a struggle with all form of solutions tried, I solved this issue by pure chance (After Effects 24.0.0):

I uninstalled the Waves Maxxaudio Pro application, and the preview plays again smoothly like before.

The only thing I noticed was the version of this application was superior to the one recommended by Dell, my laptop manufacturer. Also I updated the Realtek audio drivers... but not sure about what happened!

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rrrrroyale
Participant
Nov 1, 2024 2:54 PM UTC

I am having the same problem right now and cant work.

I tried reducing the weight of the assets, working with the conventional headphone, changing the audio settings, working with the 2023, 2014 and 2025 versions.
i have a mac studio m10, currently with sonoma and everything worked perfectly until yesterday.

AE crashes when I press the space bar, goes back a frame and I have to Force Quit. every time I do this I get an error message with a random code.

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Talha36847928o66j
Participant
Nov 2, 2024 7:51 AM UTC
wait and see if it plays
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    nishu_kush
    nishu_kush
    Legend
    Feb 16, 2023 1:38 PM UTC

    Hi Jonas22168358sdmq,

     

    Welcome to the community and sorry for your issue.

    Is it happening with the old projects or with new projects as well? Are there any third-party plug-ins installed? If possible, please share a screen recording of the issue so we can understand it better. Also, have you tried clearing the media cache (Edit > Purge > All Memory & Disk Cache)? Does that help?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

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    Jonas22168358sdmqAuthor
    Participant
    Feb 16, 2023 1:47 PM UTC

    I am in a loop with your tech team already since 10 days. Waiting for a professional to contact me, since all the other guys did not know how to fix this. Now I am asking the community, I feel quite left alone by the support team. 

     

    And of course, I have tried all of the above, I have been using the software for over 20 years. 

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    nishu_kush
    nishu_kush
    Legend
    Feb 16, 2023 7:51 PM UTC

    Sorry for the poor experience.

    Do you mind sharing a screen recording or steps to reproduce the issue? We'll share them with the engineers to take a look and try to find a solution or a workaround.

    Looking forward to your response.

     

    Thanks,

    Nishu

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