Participant

Question

Preview not working, moving one frame back instead

Forum|Forum|3 years ago
February 16, 2023
3 replies
1310 views

My preview periodically stops to work. RAM preview is fully loaded, green, but when I hit the spacebar, it does not play back the composition. This happens randomly and with any project. I had the Adobe Team look over it, they do not know what it is. When I try to reset the audio output (which some of you here in the forums suggested), After Effects crashes. The only thing that helps is restarting the program. Since I am having this issue now every 3 minutes, this is not a workaround anymore. Anyone else having this annoying problem? What kind of bug is this? I cannot work anymore.

i9 processor, 24 cores

2 TB SSD

128 GB RAM

NVIDIA 4090

K

Kasia22961442mrrc

Participant

Hello,

from my side after a struggle with all form of solutions tried, I solved this issue by pure chance (After Effects 24.0.0):

I uninstalled the Waves Maxxaudio Pro application, and the preview plays again smoothly like before.

The only thing I noticed was the version of this application was superior to the one recommended by Dell, my laptop manufacturer. Also I updated the Realtek audio drivers... but not sure about what happened!

R

rrrrroyale

Participant

I am having the same problem right now and cant work.

I tried reducing the weight of the assets, working with the conventional headphone, changing the audio settings, working with the 2023, 2014 and 2025 versions.
i have a mac studio m10, currently with sonoma and everything worked perfectly until yesterday.

AE crashes when I press the space bar, goes back a frame and I have to Force Quit. every time I do this I get an error message with a random code.

T

Talha36847928o66j

Participant

wait and see if it plays

nishu_kush

Legend

Hi Jonas22168358sdmq,

Welcome to the community and sorry for your issue.

Is it happening with the old projects or with new projects as well? Are there any third-party plug-ins installed? If possible, please share a screen recording of the issue so we can understand it better. Also, have you tried clearing the media cache (Edit > Purge > All Memory & Disk Cache)? Does that help?

Let us know, we're here to help.

Thanks,

Nishu

J

Jonas22168358sdmqAuthor

Participant

I am in a loop with your tech team already since 10 days. Waiting for a professional to contact me, since all the other guys did not know how to fix this. Now I am asking the community, I feel quite left alone by the support team.

And of course, I have tried all of the above, I have been using the software for over 20 years.

nishu_kush

Legend

Sorry for the poor experience.

Do you mind sharing a screen recording or steps to reproduce the issue? We'll share them with the engineers to take a look and try to find a solution or a workaround.

Looking forward to your response.

Thanks,

Nishu

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