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Brian32599628b95p
Participant
September 28, 2023
Answered

Preview window is place, does not recognize alpha channel, occasionally crashes on render

When I pull in an image sequence or a single image, everything comes in black.  Nothing shows up. If I save it out and bring it back in, it sometimes has the images.  Images are very simple png with an alpha channel.  If I render a video, then only one of the images shows up.

 

Rendering also (occasionally) crashes the computer (threadripper, A5000, 128G ram, don't think the computer is the issue) giving erro 3.

 

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Brian32599628b95pCorrect answer
Participant
October 6, 2023

I ended up saving it out and opening the project again and it worked.  Very odd.  Never had that issue before.

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2 replies

nishu_kush
nishu_kush
Legend
October 5, 2023

Hi Brian,

 

Sorry for your issue.

Does it happen with all the images or with this particular one? Can you test with a different footage in a new project? Also, try clearing cache and running After Effects in Safe Mode and see if it brings any change.

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.


Thanks,

Nishu

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Brian32599628b95pAuthorCorrect answer
Participant
October 6, 2023

I ended up saving it out and opening the project again and it worked.  Very odd.  Never had that issue before.

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