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ohad5E97
Participant
April 6, 2021
Answered

Problem viewing movies in after effects

  • April 6, 2021
  • 4 replies
  • 350 views

Hi everyone,

When I upload a video to After Effects, I can view it in its full color (as long as it is in the "Project" box) but once I drag it down to the editing section it changes its colors and it looks like something got corrupted with the file.

I am attaching two pictures to this trade, the first one is the movie in the project box where the colors are ok, the second picture is after I drag it down to the editing section where you can see the color change.

I will appreciate your help as I am lagging behind on a school assignment and would love to resolve the issue.

Thank you in advance

This topic has been closed for replies.
Correct answer ohad5E97

Thank you all, problem solved.

I had to manually update my graphics driver and it is all good now.

Appreciate all your help

4 replies

O
ohad5E97AuthorCorrect answer
Participant
April 7, 2021

Thank you all, problem solved.

I had to manually update my graphics driver and it is all good now.

Appreciate all your help

    Rameez_Khan
    Rameez_Khan
    Legend
    April 12, 2021

    Thanks for letting us know.

    Rameez_Khan
    Rameez_Khan
    Legend
    April 7, 2021

    Hi had5E97,

     

    Can you also try turning off "Enable hardware accelerated decoding (requires restart)" under After Effects Preferences > Import > Video Footage?

     

    Let us know if that helps.

    Rameez

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    April 7, 2021

    H.264 MP4 is a highly compressed inter-frame compressed format that can be easily corrupted when it is decoded by the CPU. If nothing else works try transcoding the footage to a professional, visually lossless format like ProRez or GoPro Cineform.

    nishu_kush
    nishu_kush
    Legend
    April 6, 2021

    Hi ohad5E97,

     

    Welcome to the Community and sorry for your issue.

    Outdated GPU drivers could cause such issues. Which GPU do you have and what's the version of its driver? Let us know if updating the driver help. If it doesn't, try clearing the media cache by navigating to Edit > Purge > All Media & Disk Cache.

    Let us know how it goes.

     

    Thanks,

    Nishu

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