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Printzap
Printzap
Known Participant
October 9, 2017
Question

Problem with After Effects

  • October 9, 2017
  • 5 replies
  • 1880 views

Hi,

I have a problem in After Effects and I do not know how to solve it.

See the video

I have a Dell notebook Inspiron 15 7000 Series 7559 GeForce GTX 960M.
I've done everything. I installed updated drivers from Dell. But it did not.

Help.

This topic has been closed for replies.

5 replies

C
cbialk
Inspiring
November 23, 2017

Hi Printzap,

I've noticed that bug still shows up relative to certain Display Scaling percentages in your Windows Display settings (specifically on high resolution monitors like 4k etc...) I still live with this on my 4k monitor at work @ 138%, but my home box has 100% scaling and no timeline display glitches. Maybe try a slightly different display scaling in windows and reboot?

Printzap
PrintzapAuthor
Known Participant
October 16, 2017

After a few days of the problem, was there any update in After Effects?

P.M.B
P.M.B
Legend
October 19, 2017

OPen your CC app, click the menu at top right and click "check for updates"  Or click updates from the help menu inside After Effects.

     This is how you can find out for yourself whether or not there are any updates for After Effects. 

~Gutterfish
Printzap
PrintzapAuthor
Known Participant
October 11, 2017

How can I finally solve my problem?

R
Community Expert
Rick GerardCommunity Expert
Community Expert
October 11, 2017

It's a bug with your system. If driver updates do not fix it and upgrading AE doesn't fix it then there is no current fix for your particular system. Like I said before, this was a bug in a previous version. You are the only one I have seen that has posted that the bug still exists with your system. You could try uninstalling AE from the CC app and reinstall the latest build also from the CC app, but that's about the only thing I can suggest.

Printzap
PrintzapAuthor
Known Participant
October 11, 2017

Rick I already did this procedure and it did not solve. I already posted in the Nvidia forum and I did not receive an answer. I will wait and hope that some correction corrects my problem. Thanks

R
Community Expert
RobShultzCommunity Expert
Community Expert
October 10, 2017

Please clean your disk cache by going to the top of the interface and going to After Effects (mac) or Edit (windows) /preferences/M

edia/disk cache. Then cpress The clean the cache button.

then restart AE. If that doesn’t solve it you may want to try resetting preferences.

  1. Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
  2. A dialog box launches asking you if you want to delete your preferences file. ...
  3. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.
Printzap
PrintzapAuthor
Known Participant
October 10, 2017

Did not work
Unfortunately none of the options worked.

R
Community Expert
Rick GerardCommunity Expert
Community Expert
October 10, 2017

Try updating your graphics drivers. If that doesn't work, roll them back.

R
Community Expert
Rick GerardCommunity Expert
Community Expert
October 10, 2017

This was a common bug that has been fixed with an update. Make sure that your version of AE is up to date. If that does not solve the problem let us know.

Printzap
PrintzapAuthor
Known Participant
October 10, 2017

My After Effects is up to date.
I searched, but there is no update.

After Effects CC 2017.2

(Version 14.2.1.34)

Can you help me?

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