PROBLEM WITH PREMIERE AND AFTER EFFECTS

Forum|Forum|5 years ago
May 13, 2021
3 replies
405 views

Hi,

I have a problem with premiere and after effects, it's like they have communications problems.
Every time I open the premiere projects it doesn't load me the after precompositions, as if it couldn't find them.
On the other hand, it also happens that when I try to open after, it remains thinking but the program doesn't open, it crashes.

I have the last versions of both programs, and I work with PC.
Can help me?

This topic has been closed for replies.

nishu_kush

Legend

Hi peperoncinos25605046,

Thanks for writing in, we've got your back.

Could you share your system specifications (CPU, GPU, RAM, OS)? Also, does it happen to the projects created in the current release as well?

Please try the following steps:

Reset the preferences of After Effects and Premiere Pro.
Disable your antivirus and firewall.

Let us know if any of it helps.

Thanks,
Nishu

P

peperoncinos25605046Author

Participant

PROCESSOR: Intel(R) Corel(TM) i7 - 6900K CPU - 3.20GHz

RAM: 64.0 GB

OPERATING SYSTEM: 64 bit

WINDOWS 10 PRO version 1909

I haven't created any new projects in the last few days so I don't know if the same could happen.

R

Rick Gerard

Community Expert

If you are losing the links to files when you open a project then your problem is likely related to file structure or file naming problems. Make sure you establish and maintain a standardized file structure for all your projects and make sure the file naming follows standards that your OS can deal with.