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gabrielles26742057
Participating Frequently
May 30, 2023
Question

Problème de prévisualisation

Bonjour,

 

Il ne se passe plus rien lorsque j'appuie sur la barre espace. Le curseur n'avance pas, les images ne sont plus prévisualisées. Le disk&cache est purgé, j'ai également tenté de mettre off le multi rendering frames. J 'ai redémarré plusieurs fois l'application et enfin je l'ai carrément réinstallée sans succès, je ne sais plus quoi faire. Que pensez-vous que je dois-ve tenter maintenant ?

D'avance merci,

 

G.Sibieude

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9 replies

nishu_kush
nishu_kush
Legend
May 30, 2023

Hi gabrielles26742057,

 

Welcome to the community and sorry for your issue.

Please share the following details so that we can troubleshoot the issue properly.

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • What's the version of After Effects you're using?
  • Is it happening in all the projects? Could you try on a new project?

Let us know, we're here to help.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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gabrielles26742057Author
Participating Frequently
May 31, 2023

Hi Nishu,

 
Thanks for your message !
This morning things seemed to work properly. But yesterday the problem appeared in every after effects project I was trying to run. I'll keep in touch if it appears again if you agree with that ?
I'm sending you the specification of my computer in the meantime in case it is useful later. My version of after effects is the last one.
Thanks again,
Have a nice day,
Gabrielle
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nishu_kush
nishu_kush
Legend
May 31, 2023

Glad to hear that it started working and thanks or sharing the image.

Feel free to reach out.

 

Best,

Nishu

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