Skip to main content
Participating Frequently
Dec 20, 2024 1:30 PM UTC
Question

Problems with after effects

So lately I have a problem with after effects. When I open a old project or make a new one, I can't see anything i have placed or place. Also when I move some of the side panels like the layer panel it glitches. I dont really know what to do and I need this program for school.

13 replies

David.Arbor
Community Manager
Community Manager
Jan 6, 2025 3:15 PM UTC

Here is another post with a similar sounding issue. This user was able to update their Intel GPU driver to another (but not the latest) version. Are you able to do the same thing?
https://community.adobe.com/t5/after-effects-bugs/black-screen-on-after-effect/idi-p/15055113

Translate
Participating Frequently
Jan 5, 2025 4:59 PM UTC

I tried this and after effects now works but I now can't change the brightness of my screen anymore.

Translate
nishu_kush
Legend
Dec 24, 2024 6:41 PM UTC

Can you try the following steps:

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
•  Launch After Effects.

Let us know if it helps.

 

Thanks,

Nishu

Translate
Participating Frequently
Dec 21, 2024 9:12 AM UTC

I have the same problems in the beta version.

Translate
Participating Frequently
Dec 21, 2024 8:53 AM UTC

I just tried that but it still doesn't work.

Translate
Kevin J. Monahan Jr.
Legend
Dec 21, 2024 2:00 AM UTC

Thanks, @David.Arbor.

 

The screenshot shows that it's probably something to do with the GPU driver. The first thing to try is a clean installation of the studio driver. @Lara35353674xwon, have you given that a shot yet? I hope we can assist you. Sorry for the problem.

 

Thanks,
Kevin

 

Translate
Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
David.Arbor
Community Manager
Community Manager
Dec 20, 2024 10:48 PM UTC

I don't think this should have any effect, but have you tried a project not in OneDrive? 

 

Do you by any chance have the public beta installed? If so, can you check there?

Both the public beta and the release version can live side-by-side without overwriting each other. You can find it in the "Beta" section of the Creative Cloud Desktop app.

 

Also, are you running the Game-Ready or Studio driver? The Studio driver will be the most ideal for creative applications. Also, sometimes rolling back to a previous driver can fix issues, so while it can take a few minutes to do, it's often worth attempting.

 

@Kevin-Monahan, have you seen this issue pop up anywhere else lately?

Translate
Participating Frequently
Dec 20, 2024 7:55 PM UTC

Nothing changes.

Translate
David.Arbor
Community Manager
Community Manager
Dec 20, 2024 7:43 PM UTC

If you go into the Preferences > Display and disable "Hardware Accelerate Composition, Layer, and Footage panels," does that change anything?

 

Also, if you go to File > Project Settings, can you enable "Mercury GPU Acceleration (CUDA)?" It's currently disabled based on the rocket icon at the bottom of your Project panel.

Translate
Participating Frequently
Dec 20, 2024 6:55 PM UTC

This is my graphics card and I did do the latest update.

Translate