Program crash

Question

Hello.When working in After Effects, the laptop reboots itself. But it would be more accurate to say, just hangs, turns off the screen and then turns on again.It happens when I work on heavy projects, when rendering, and when I open Element 3d, hangs, and then AE fails.I have 32gb of RAM in my laptop.26gb is allocated for the Adobe package.Video card is updatedThe cooler is not clogged with dust and the computer is not heating up.How can i solve this problem, i am asking for help.Translated with DeepL.com (free version)

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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