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Sercanyyt
Participant
March 8, 2024
Question

Program lag and crash

  • March 8, 2024
  • 1 reply
  • 245 views

Hello, my device is a notebook and has an 11th generation i7 processor, RTX 3070 GPU and 16 GB RAM. After tracking a 30-second video in After Effects program via MOCHA, when I want to apply Stroke and Fill effects, the program lags and crashes. 

- Updated all of my drivers, NVIDIA and Intel

- Purged all of my preferences, cache, etc

I also have 14GB of the 16GB RAM dedicated to After Effects under preferences.

what should I do? Thanks

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    1 reply

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    March 17, 2024

    If Mocha has a crash, you try to update the program below. Mocha Pro 2024 was just released. You also check the access speed of disk. Do you use a M.2 Gen4 type at least?

     

    https://borisfx.com/downloads/?product=mocha&host=adobe

     

     

     

    S
    SercanyytAuthor
    Participant
    March 20, 2024

    Thank you, yes I am using M2 ssd and I increased my ram capacity from 16gb to 32gb. But unfortunately my problem still persists. I'm using the latest version of After Effects and beta versions. When I add fill and stroke to the mocha effect, the program freezes/crashes.

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