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DH2ComingSoon
Participant
January 17, 2023
Question

Reactivate by Unknown, its been about a year

  • January 17, 2023
  • 1 reply
  • 124 views

Backstory: I registered After Effects Oct 2, 2013, and somehow my genuine Adobe serial was deactivated, then reactivate by Unknown in Piscataway (originally, I thought it was in NJ, however, upon research I noticed there is more than one in the USA. Sorry, NJ.).

                                     (Above is a screen capture of location, without using AE ever with a VPN)

 

It has been about a year since my last post, which has given me time to reevaluate my ever continuing situation...not using my AE program. I was pretty upset, as my last month of renders were also corrupted, setting me back, +years. I have no other software which could make my business continue in a functional business, and I lost thousands in plugin's. So, I backed up the AE software on data disks, and posted the following question (in bold), which I am now hopefully posting to the correct location. 😉

 

I am no expert. Even for almost a year, the research I have done on my own account, is minimal. What happened is kinda' a mystery. No. I don't think this was intentional (besides my emotional year ago post, again, I was really upset, 2021 & thousands in plugin's). Nope. No one said: "Yea! This Guy! Stop him from making his B-movie comedies!". 😄 

 

I just want to find out how this happened. How I was deactivated, then the software was reactivate by Unknown in "Piscataway, United States".  I am also guessing, that "Piscataway, United States" may have happened to someone else on here, so if this happened to you too, any feedback is awesome!    

 

What was the type of machines, version 22.1.1, were programmed on? What were the majority of specifications (hardware, ram, etc) of those machines? What country was it produced? And what is the maximum specifications requirements for users, using 22.1.1 currently?

 

All Best,

Peace

This topic has been closed for replies.

1 reply

Mylenium
Legend
January 17, 2023

You have to contact sales support to figure out activation issues or whether your account was illegally accessed. We can't help you with that. The rest are just a ton of bugs, some of which have been fixed.

 

https://helpx.adobe.com/after-effects/release-note/release-notes-after-effects.html

 

https://helpx.adobe.com/after-effects/system-requirements.html

 

Mylenium