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2 replies

Mylenium
Mylenium
Legend
July 9, 2022

You appear to have a damaged asset in there or a version conflict. Some of your image handler libraries are crashing. Start by reinstalling AE and also check whatever image items you are using in the project.

 

Mylenium

    nishu_kush
    nishu_kush
    Legend
    July 8, 2022

    Hi pxlgirl45,

     

    Sorry for the crash.

    We'll share the crash report with the engineers to get it translated. In the meantime, please share the following details.

    • Is there anything specific that triggers the crash or it's random?
    • Are you using any third-party plug-ins?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

    pxlgirl45
    pxlgirl45Author
    Participant
    July 8, 2022

    The crash seems to happen about 30 seconds into having the project open, regardless of what user is doing. Seems like once AE starts RAM previewing it inevitably crashes. CAPS LOCK does prevent a crash. There are Sapphire and Universe plugins in the project.

    pxlgirl45
    pxlgirl45Author
    Participant
    July 8, 2022

    I should also add, disabling the plugins doesn't fix it.

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