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JujuFox
JujuFox
Participating Frequently
June 21, 2016
Answered

Red Frames

  • June 21, 2016
  • 20 replies
  • 23911 views

After updating to the latest version and restarting my computer I am getting red frames all over my composition. I tried a render and the red frames showed up there too. Reloading footage hasn't helped. I've never even heard of this problem until today, and it looks like it used to be an issue in Premier, not After Effects.

I'm on Windows 10 and have never had an issue like this before the update today.

    This topic has been closed for replies.
    Correct answer Tim Kurkoski

    Yes! Sorry, I missed this thread when I was updating threads last night.

    This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update. This update, available now, can be installed using the Creative Cloud desktop application, or by choosing Help > Updates inside any Adobe application.

    Please read the known issues section of that blog post; you may need to clear the caches before the fix is visible for footage you have previously imported.

    20 replies

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    M
    MajesticIX22
    Participating Frequently
    June 30, 2016

    I've been working with Tim from Adobe on this. We believe this is due to H264 hardware acceleration. I've been able to eliminate the red frames from adding a line of code to the After Effects Preferences to disable H264 hardware acceleration.

    Steps to correct:

    • Preferences > General in After Effects
    • Click the Reveal Preferences in Explorer button
    • Open the file: Adobe After Effects 13.8 MC Prefs in Dreamweaver (if you have it) or you can try Notepad though it's an XML file so the display will be off.
    • Add the bolded line to your XML file so it looks like something below:

    <?xml version="1.0" encoding="UTF-8"?>

    <PremiereData Version="3">

      <Preferences ObjectRef="1"/>

      <Preferences ObjectID="1" ClassID="f06902ec-e637-4744-a586-c26202143e36" Version="30">

      <Properties Version="1">

      <Project.Prefs.Enableh264Acceleration>false</Project.Prefs.Enableh264Acceleration>

      <TransmitEnabledKey>false</TransmitEnabledKey>

      <BE.Prefs.DefaultSourceChannelMapping>3</BE.Prefs.DefaultSourceChannelMapping>

      <BE.Prefs.Audio.MixdownType>3</BE.Prefs.Audio.MixdownType>

      <BE.Prefs.ScratchDisks.FirstDVDEncodingFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstDVDEncodingFolder>

      <BE.Prefs.ScratchDisks.FirstAudioPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstAudioPreviewFolder>

      <BE.Prefs.ScratchDisks.FirstVideoPreviewFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstVideoPreviewFolder>

      <BE.Prefs.ScratchDisks.FirstAudioCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstAudioCaptureFolder>

      <BE.Prefs.ScratchDisks.FirstVideoCaptureFolder>SameAsProject</BE.Prefs.ScratchDisks.FirstVideoCaptureFolder>

      </Properties>

      </Preferences>

    </PremiereData>


    • Quit After Effects
    • Open After Effects back up, the red frame is still there because of Media Cache. Purge all of your media/memory cache from the menu Edit > Purge
    • Footage should blink/reload and red frame gone. Worked for me. Please report back if this fixes your issue or not. Good luck!
      Tim Kurkoski
      Adobe Employee
      Tim Kurkoski
      Adobe Employee
      June 30, 2016

      Thanks for posting the details, MajesticIX22. I'm glad this is working for you; we're still investigating from our side why this matters (there appears to be a bug in the shared H.264/AVC decoding technology shared between After Effects and Premiere Pro), but would be happy to hear from anyone who tries this solution. We're relatively confident that this fixes the issue.

      I've been using Wordpad instead of Notepad, as it correctly displays the carriage returns in the file. Whichever app you use, just make sure that when you save, it doesn't automatically add a file extension (there is no .txt or other extension on this file).

      In addition to purging the After Effects cache (Edit > Purge > All Memory & Disk Cache), I recommend that you manually delete the files in the MediaCache folders before testing the fix:

      C:\Users\your name\AppData\Roaming\Adobe\Common\MediaCache

      C:\Users\your name\AppData\Roaming\Adobe\Common\Media Cache Files

        T
        Tim Boknecht
        Participating Frequently
        July 13, 2016

        BUT. WHY. DO. WE. HAVE. TO. DO. ALL. THIS. JUST. TO. GET. YOUR. PRODUCT. TO. WORK???!!!

        This should all have been taken care of BEFORE THE RELEASE!!!

          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          June 28, 2016

          If you are experiencing this problem with red frames in video files decoded by After Effects CC 2015.3, I would like to get some more information from you.

          • What operating system are you using, including the specific version of that operating system? ex., Windows 10, Mac OS 10.11.5, etc.
          • What format and codec of files are you experiencing the problem with? ex., H.264 .mp4 files, or AVCHD from Camera Model X, or QuickTime with H.264 codec, etc.
          • If you are on Windows, I would like to look at your system info report. From the Start menu search, type "msinfo32" to open the System Information application, then save the report. Send me a private message, with either a link to the .NFO file (Dropbox or other preferred file share), or your email address so I can contact you offline.

          Thanks for your patience while we investigate.

          T
          thebandmike
          Participant
          June 28, 2016

          @Tim Kirkoksi

          Hey yeah, I had never experienced this problem with previous version (I have been using since AE 2015.) but  am now getting this Red Frame issue as well. Im on OS Windows 7, on H.264.mp4's, Inserted sample video of the problem, and I am pming you my system info file and email as well.

          http://jmp.sh/JoZEmEr < Video with red frame sample

          C
          charlespuandm
          Participant
          June 25, 2016

          FIX!

          This fixed the red frame flashes for me.

          I have a .mp4 file in my AE sequence that would flash red frames in Premiere.

          I placed the .mp4 clip into Adobe Media Encoder and converted to .mov

          Red flashes gone.

          Hope this works for you..

          JujuFox
          JujuFoxAuthor
          Participating Frequently
          June 25, 2016

          charlespuandm wrote:

          FIX!

          This fixed the red frame flashes for me.

          I have a .mp4 file in my AE sequence that would flash red frames in Premiere.

          I placed the .mp4 clip into Adobe Media Encoder and converted to .mov

          Red flashes gone.

          Hope this works for you..

          Nope. I have the red frames on my .mov files too. I wasn't getting red frames in the new version of Premier, but I should check again and see if any pop up.

          C
          charlespuandm
          Participant
          July 7, 2016

          Have you tried converting to .avi

          That worked for me too..

          M
          MajesticIX22
          Participating Frequently
          June 24, 2016

          I too am having the red frame issue and cleared my cache. I am using AVCHD imported straight from my Canon EOS C100 Mark II. Works fine in previous versions (though I will say this latest version of AE renders MUCH faster but the red frames in both preview and final render require me to revert back to previous versions of AE).

          Please fix asap.

          blackiceBR
          blackiceBR
          Participating Frequently
          June 24, 2016

          I'm already with 13.8 and 13.5 installed. I am using 13.5 until they find a solution.

          J
          jason.shoes
          Participant
          June 24, 2016

          Same issue here, started happening after last update (13.8). Have cleared cache and moving footage to a different drive, no difference. Would like some advice asap as this is killing our production.

          Dave_LaRonde
          Dave_LaRonde
          Inspiring
          June 24, 2016

          Well, jasonp98061121,  I'd say your solution is obvious -- don't use the newest stinkin' AE version!

          If you've been an AE user for ANY amount of time, you should know by now that Adobe has NEVER been able to get it right the first time since it went to the cloud.  Actually, before that time, too.  Just stick with what works, and don't assume that everything will be fine with the newest version.  That's like asking Donald Trump to stick with one position for more than a couple of days.

          JujuFox
          JujuFoxAuthor
          Participating Frequently
          June 24, 2016

          I haven't had any issues with CC updates until now. Glad it's not just me though. I posted about it in Creative Cow forums and a few people there also said they have the issue.

          The previous version works like a champ though.

          I don't think anyone else has said what type of machine they're on though. Is this only limited to Win 10 OS or are Mac users also affected?

          JujuFox
          JujuFoxAuthor
          Participating Frequently
          June 22, 2016

          I tried turning off hardware acceleration under preferences>display to see if that helps, but it causes my display driver to crash and AE to crash.

          Here are the error reports if that helps...

          6/22/2016 2:37 PMApplication HangThe program AfterFX.exe version 13.8.0.144 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.&#x000d;&#x000a; Process ID: 3518&#x000d;&#x000a; Start Time: 01d1cc9362db1987&#x000d;&#x000a; Termination Time: 106&#x000d;&#x000a; Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.exe&#x000d;&#x000a; Report Id: d4a01275-3886-11e6-9bec-002522c3e7cd&#x000d;&#x000a; Faulting package full name: &#x000d;&#x000a; Faulting package-relative application ID: &#x000d;&#x000a;
          6/22/2016 2:37 PMWindows Error ReportingFault bucket 129140391075, type 5&#x000d;&#x000a;Event Name: AppHangB1&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: AfterFX.exe&#x000d;&#x000a;P2: 13.8.0.144&#x000d;&#x000a;P3: 57512541&#x000d;&#x000a;P4: ad5e&#x000d;&#x000a;P5: 134217728&#x000d;&#x000a;P6: &#x000d;&#x000a;P7: &#x000d;&#x000a;P8: &#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;C:\Users\JujuFox\AppData\Local\Temp\WERD687.tmp.appcompat.txt&#x000d;&#x000a;C:\Users\JujuFox\AppData\Local\Temp\WERD6E6.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_AfterFX.exe_e4aa50f1d851f881658fa4451d3466c46318443_aac37056_3358d985&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: d4a01275-3886-11e6-9bec-002522c3e7cd&#x000d;&#x000a;Report Status: 0&#x000d;&#x000a;Hashed bucket: c2fa317e9c7ef9bc35319cf2dfb9c910
          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          June 22, 2016

          Thank you, JujuFox. I've got the files. I'll continue this discussion with you offline.

          0
          01antekh
          Participant
          July 30, 2016

          i have the same problem, could i allso get help?

          blackiceBR
          blackiceBR
          Participating Frequently
          June 22, 2016

          I also had to install the previous version of AE. The problem of red frames, even emptying the cache, not stopped

          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          June 21, 2016

          Please tell us the format and codec of the files you are using.

          If you clear the Media Cache, does the problem go away? Try the following, in order, and test the problem after each:

          1. In After Effects, go to Preferences > Media & Disk Cache. Click the Clean Database & Cache button.

          2. Manually remove all files from the Media Cache folder. Quit After Effects, Premiere Pro, and other Adobe applications, go to the folder specified in Preferences > Media & Disk Cache > Conformed Media Cache > Cache, and delete all files in this directory.

          JujuFox
          JujuFoxAuthor
          Participating Frequently
          June 21, 2016

          I had tried clearing both caches many times, but not manually. After doing both steps as you suggested, the red frames are still there. I've tried opening other projects and they now have red frames as well.

          The video files I'm working with are either mov or mp4 with the codec info H264 - MPEG-4 AVC

          It seems that the red frames are usually on the video files, not the lower thirds I created with shape layers. So when I view my main comp the lower third precomp is visible with a red frame behind it that is my video precomp. Hope that makes sense or sheds some light on the issue?

          My temporary workaround has been successful though. I reinstalled the old 2015 versions of AE and AME. My project rendered out of the old version with no problems.

          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          June 22, 2016

          Can you share a file that demonstrates the problem? We have been unsuccessful in reproducing the problem here. Please send me a private message with a link to the file on Dropbox or whichever file sharing service you prefer.

          blackiceBR
          blackiceBR
          Participating Frequently
          June 21, 2016

          I'm the same problem in after effects, my files in mp4 are all with red frames.

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