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Valentin Macke
Participant
January 28, 2022
Question

Red Giant Universe freezes AE

  • January 28, 2022
  • 4 replies
  • 2211 views

Hi there!

My team is using Red Giant Universe extensively in our projects, a big chunk of our workflow is based on it. We love it!

For the past months I've been having issues with Universe effects, leading to my After Effects simply freezing or crashing. I don't even have to preview anything, once I open a comp with Universe effects in it, it's usually a matter of seconds to minutes until it freezes. Sometimes, instead of AE freezing, the Universe effects would mash the preview in a weird striped pattern.

 

I've up- and downgraded After Effects, Universe as well as all my GPU driver and BIOS multiple times, completely wiped and clean installed Adobe, even completely reset my PC once, nothing has changed this issue. The interesting thing is also, that noone else in my team is having that issue even with the same projects.

 

Here is some info on my machine:
Windows 10, always up to date

GPU: NVIDIA GeForce RTX 3080
CPU: AMD Ryzen 3900x

MoBo: MSI MAG B550 Tomahawk

I also attached a couple of log files I could find, I'm really not good at reading those so anyone who could point me towards the error-points I would be super grateful for!

 

I surely always try to send crash reports to Adobe alongside my contact address. Have also opened a support ticket with Maxon, on which they haven't gotten back to me - hence the post here, maybe someone else is having similar issues?

    This topic has been closed for replies.

    4 replies

    D
    David26228121egya
    Participating Frequently
    September 21, 2022

    Having this issue as well.  I've also submitted a ticket to Red Giant.  Anyone have any success fixing this issue?

      D
      David26228121egya
      Participating Frequently
      September 23, 2022

      Found out why After Effects was crashing for me while running Red Giant plugins.  Both Univrse and VFX requrire a GPU to use.  My render farm is CPU only which is why those plugins were causing After Effects to crash while running a job on the farm.

      M
      martina83017360
      Participating Frequently
      August 10, 2022

      Same problem here. Did Maxon get back to you?

      M
      Marlon de Toledo
      Participant
      February 9, 2022

      I'm having the same problem. I work with Apple M1 processor, OSX Big Sur 10.6.3.

      Whenever AE crashes, I can't start it anymore without having to uninstall, downgrade and install again.

      Any solution?

      Mohammad.Harb
      Community Expert
      Mohammad.HarbCommunity Expert
      Community Expert
      January 28, 2022

      Did you contact Red giant software support?

      V
      Valentin MackeAuthor
      Participant
      January 28, 2022
      quote

      Have also opened a support ticket with Maxon, on which they haven't gotten back to me - hence the post here

       

      I did!

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