Red giant vfx clone tracker majes my AE monitor go black

Forum|Forum|5 years ago
August 8, 2020
1 reply
1281 views

Hello I'm new to AE, need your assistance. I just got red giant vfx suit. I need to make some stuff on a movie erased from some frames. I'm trying to use the clone tracker but when I apply the effect to the clip the monitor goes black! If I'll click with the mouse on the pic it will flicker and desapire again. I tried reinstalling, I'm currently using AE 2020 I also tried AE cc same results. Please help.

I contacted red giant they claim the problem is with AE.

Thank you

Error or problem

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Mylenium

Legend

The usual applies: Update your system's graphics drivers, check your hardware acceleration settings, revert to software-only modes if necessary.

Mylenium

A

avifooxAuthor

Participant

Thanks for answering, I'm using Dell AIO 7440 optiplex, I got it last week. I updated all drivers on it as far as ai know using the AMD utility and the Intel utility and iobit for all other drivers. Can you please elaborate on hardware acceleration settings please, in not to familiar with that . Also will you consider a team view session with me. Thank again Avi

Angelic_life5EEF

Participating Frequently

After Effects - How to Enable GPU Acceleration - 2020

follow up this video guide posted on youtube to enable or tweak or disable your hardware acceleration.

added to Mylenium comment check in official redgiant website whether there is any update on the plugin

https://www.redgiant.com/products/vfx-spot-clone-tracker/ and update them then try to check if it work . they have also mentioned that you need windows 10 (update if required) .

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