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straightlife
straightlife
Inspiring
January 13, 2023
Question

Render Freezes/Crashes please help

  • January 13, 2023
  • 1 reply
  • 369 views

I’m on an imac retina 2017 quad core intel 64 gigs memory running Ventura

I’m using AE 23.1.0

I found some handy advice on Youtube that helps a little but not always:

only use mercury software, not GPU & don’t render multiple frames.

I see that AE uses 88% of the 64 gigs of memory. So I don’t try to run anything else while rendering.

It still freezes and crashes. Is the problem with memory allocation? If I had more memory would it NOT crash? Would a newer mac make any difference?

This topic has been closed for replies.

1 reply

Rameez_Khan
Rameez_Khan
Legend
January 16, 2023

Hi @straightlife, 

 

Thank you for your detailed post. 

  • How much memory is allocated to After Effects? You can check that in Preferences > Memory & Performance.
  • Have you installed any third-party plugins?  
  • Do you get a crash report after the crash? If yes, can you share a crash report so that we can investigate it? 

 

Best,

Rameez

straightlife
straightlifeAuthor
Inspiring
January 21, 2023

It takes 88% of 64 gigs of memory. That's what's allocated. I never ever get a crash report. It just freezes. I purge the cache, don't use GPU or multi frame rendering. Don't run ANYTHING else. All those things really help. Of all the apps I use AE loads incredibly slowly AND takes a long time to quit. I love AE but these things are frustrating. 

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