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evans24536460
Participant
May 23, 2021
Answered

rendering plugin instance verification failed. (26::400)

  • May 23, 2021
  • 9 replies
  • 12561 views

this has suddenly started happening and I do not understand why. Projects that used to open just fine now show this popup message, which cannot be removed from the screen without force quitting after effects. 

 

I have uninstalled after effects and reinstalled to no avail. I have not installed any third party plugins. 

 

 

    This topic has been closed for replies.
    Correct answer Exa Networks

    Nishu (support - has commented below) has fixed my problem...

    Opening AE, selecting a comp layer > Got to COmposition > Composition Settings > 3D renderer and change it to Classic 3D.

    I  did this for all layers, saved and quit AE.

     

    Reopened - bingo!

    9 replies

    Azita Sepahi
    Azita Sepahi
    Participant
    August 26, 2021

    I had the same problem. It solved.

    Go to composition---> Composition settings---> Render

    then change option to classic 3d

     

      O
      OneTrex
      Participant
      August 2, 2021

      Evans24536460,

      Thank you for initiating awareness of this code!

        Exa Networks
        Exa NetworksCorrect answer
        Participant
        June 2, 2021

        Nishu (support - has commented below) has fixed my problem...

        Opening AE, selecting a comp layer > Got to COmposition > Composition Settings > 3D renderer and change it to Classic 3D.

        I  did this for all layers, saved and quit AE.

         

        Reopened - bingo!

          B
          Community Expert
          Blyss ArtCommunity Expert
          Community Expert
          June 2, 2021

          Thank you, Edd! I just did it and there was no message at all. So, I guess if one chooses to use C4D it would be best to switch the renderer back to Classic before exiting to avoid the message/glitch. I don't know enough about Ae and the two choices to say what are the differences in regards to outcome anyway. But right now, I don't think it makes much of a difference.

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          May 28, 2021

          Hi all,

           

          I reached out to the engineers regarding this. They are looking for the following details so that we can get to the root cause:

          1. Is there anything specific that triggers the error or anything common in the projects that are having this issue? For example - any effect, plug-in, or does the projects contain 3d layers?
          2. A simple project that repeats the problem.
          3. After Effects log file. Here's how to collect it:
          • In After Effects, choose Help > Enable Logging
          • Restart After Effects and open your project that exhibits the problem
          • After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects. A bunch of folders will open revealing different kinds of After Effects logs
          • Look for the latest After Effects Log and share. Feel free to use any cloud service and share the download link.

          Looking forward to your response.

           

          Thanks,

          Nishu

            mg12202884
            mg12202884
            Participant
            May 30, 2021

            Where do we send the error log?

            nishu_kush
            Community Manager
            nishu_kushCommunity Manager
            Community Manager
            May 31, 2021

            Share them here or feel free to DM me.

             

            Thanks,

            Nishu

              default-cat
              default-cat
              Participant
              May 28, 2021

              I get this prompt every time I open a project file. Never happened before, showed up right after updating to the newest version.

                julial48423438
                julial48423438
                Participant
                May 28, 2021

                Same here. (26 :: 400). I do have plugins installed but since OP doesn't, that's probably not the cause.

                maleramirezrom
                maleramirezrom
                Participant
                May 27, 2021

                Same here!

                Exa Networks
                Exa Networks
                Participant
                May 27, 2021

                Gah, me too.

                But only on one of my Macs, I've rolled back AE version, uninstalled, reinstalled. 

                Any idea why it would work on my MBP but not the Mini?

                O
                OneTrex
                Participant
                August 2, 2021

                Edd.G.,

                Thank you for reaching out to support regarding this code!

                N
                nokzimmon
                Participant
                May 27, 2021

                I have run into the same issue

                E
                epic_Explorer5E1F
                Participant
                May 26, 2021

                I would love to second this! I am getting it more and more frequently.

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