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alidabbs
alidabbs
Inspiring
June 30, 2022
Question

Roto Brush crashes immediately on AE 22.5, works fine on previous versions

  • June 30, 2022
  • 3 replies
  • 735 views

Since upgrading to AE 22.5, I can no longer use Roto Brush. As soon as I try to propagate the first frame, I get a message about loading Adobe Sensei and then nothing: the program eventually freezes and I have to force quit. This is on Windows 11.

 

I keep previous versions of AE - 17 and 18 - on the same computer. These two let me use Roto Brush just fine, no problem.

 

Has anybody else experienced this?

This topic has been closed for replies.

3 replies

M
Martegiovix
Participant
August 16, 2022

Same problem. I noticed that the issue occurs just with 29.94/29.97 fps, not with 30 fps. Hope this can help

P
philg77937826
Participant
January 6, 2023

Same problem here. Hanging in a deadline, crashing roto is just the problem I need now. As always, Adobe does not react or suggest any solutions. And the problem is more than 6 months old. Do you care for your customers at all?!

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 30, 2022

    Hi alidabbs,

     

    Sorry to hear that.

    I haven't seen Roto Brush crashing specifically on 22.5 but I'd love to investigate. Would you mind sharing the following details:

    • What are your system specifications (CPU, GPU, RAM)?
    • Do you see any error message or crash report?
    • Are there any third-party plug-ins installed?
    • Does it happen on a new project as well?

    Also, please try resetting the preferences as basic maintenance.

    Let us know.

     

    Thanks,

    Nishu

    alidabbs
    alidabbsAuthor
    Inspiring
    July 1, 2022

    Hi Nishu.

    Intel Core i7-10710U 1.10GHz

    Intel UHD Graohics 1GB

    16GB RAM

    That's quite a modest spec isn't it? But I noticed that if I try Roto Brush on my better-specified M1 Max MacBook (64GB RAM), it will also freeze up badly unless I am running my display (internal or external) at a native Retina resolution.

    I get the feeling that the latest release of After Effects is doing something funny with the graphics hardware that it didn't do in previous versions. If I run an AE 22.5 training course through GoTo, for example, GoTo keeps bombing out or freezing up - on both Windows and Mac - which it never did with previous versions of AE running. GoTo support is tearing out their hair but the solution is simple: I train using AE version 18 instead, and have no problems.

    Cheers,

     

    Alistair

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    June 30, 2022

    We still don't have a Known Issues section for version 22.5 of Ae but apparently something is happening with this version that I'm reading several issue. As a suggestion, continue to use any older version that is functional until updates are released.

    Byron.
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