roto brush tool mask not working while exporting footage

Question

Hi there,I recently encountered a new and unusual issue in After Effects (version 24.1). Here’s what happened:I performed rotoscoping on a footage clip of a subject’s hand to create a mask and separate it from the background. While everything appears fine within the composition, the problem arises during video export. The applied masked area is not visible in the exported video. Project setting:1920*1080 comp25 FPS Someone please address this issue ASAP, i need to deliver the project on urgent basis. I’ve attached a screenshot to illustrate the issue.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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