Setting up new computer - After Effects, Media Encoder, and Audition Crash on Startup
Three Adobe CC Apps are crashing on startup without an on-screen error message:
* Adobe Audition 23.1, After Effects 23.1, and Media Encoder 23.1.
Premiere Pro 23.1, Photoshop 24.1, Illustrator 27.1.1, and Lightroom 6.1 launch successfully. All of the CC apps launch successfully on my previous desktop PC (Intel I9 CPU).
Basic System Info:
Product name: OMEN by HP 45L Gaming Desktop GT22-0238m
Product number: 4E980AV
Serial number: 2MD2493PZ2
Software build ID: 22WWAC1Z601#SABA#DABA
Motherboard ID: 8849
BIOS: F.14-10/11/2022
Keyboard revision: 11
Total memory: 64GB
Processor name: AMD Ryzen 9 5900X 12-Core Processor
General Information about the Crashes
1) What were you doing when it crashed?
• I'm setting up a new HP OMEN 45L computer and installed all the latest Windows updates, drivers, and BIOS from both "Windows Update" and the HP Support web site. No newer updates are currently showing as available.
2) What have you done since you last launched the application?
• I have uninstalled and re-installed all of the Adobe CC apps and the CC program itself. I also used the Adobe Creative Cloud Cleaning Tool to remove all the CC apps and program, then re-installing them from scratch.
3) If it crashes with a plug-in or a file, supply information about the plug-in or file.
• N/A
4) Has anyone else experienced the crash? Anyone else on the forums, or perhaps a friend that also owns Audition?
• I have reviewed multiple Adobe Support Forum posts and their suggested fixes, none of which have worked for me.
5) Was there an error message? Post a screenshot.
• No on-screen error messages. See log files.
6) Submit a bug report with as much of the above information or a link to your forum thread here: Feature Request/Bug Report Form
• This is it.
7) When asked, send additional information directly to the Adobe team by emailing links to media, projects, crash dumps, or other supporting files.
• Link to Adobe logs and related files: https://drive.google.com/file/d/1IZ1Y3AmgyT4d7Ko7J_ervmWhJ5fVMUTE/view?usp=share_link
😎 Finally, let us know if the Crash Recovery system or automatic session backups worked for you.
• Nothing works for me as of yet to resolve the issues.
I've been going through the forums for each of the apps and trying solutions that have worked for some others, but still no effect. Once in a while after a reboot one or two of the troubled apps will launch the first time but then fail every time thereafter. No apparent rhyme or reason.
About ready to send the new computer back to HP... Effective solution(s) would be appreciated!