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dubz12
dubz12
Participant
September 26, 2016
Answered

Sierra Magic Mouse Scrolling / Zoom Issue

  • September 26, 2016
  • 11 replies
  • 20839 views

After I installed Sierra, my Magic Mouse starting to act crazy in After Effects (CC 2015.3) and wasn't able to scroll or zoom in effectively. It jumps from 50% to 1600% with a very subtle movement and it is impossible to live and work with. Someone please help!

    This topic has been closed for replies.
    Correct answer Tim Kurkoski

    Apple released macOS 10.12.1 this week. It appears to fix the problems with sensitivity of scrolling with an Apple touch device.

    I have just installed the update and tested scrolling to zoom in the Composition, Layer, and Footage panels with an Apple Magic Mouse, and the behavior now appears to be the same as on 10.11.6.

    Also, as I mentioned above we investigated disabling scrolling inertia when zooming in the viewer panels in After Effects, and I'm happy to say that in the next version of After Effects this will be the case. This change makes the zoom behavior feel predictable with Apple touch devices, and eliminates the problem where accidental swipes or too-quick-flicks of your fingers cause the viewer panel to zoom all the way in or out. (Accidental swipes or flicks, if they happen, will still zoom the viewer. But now the zoom amount is based on the distance you move your finger, same as a mouse with a physical scroll wheel.)

    11 replies

    B
    Bhaktan
    Participant
    February 19, 2018

    I see a lot of confusion online concerning Magic mouse and Indesign.

    Indesign seems to regard the display area as the document PLUS the pasteboard.

    I solved all my magic mouse issues by changing the size of the pasteboard so that it fits within my screen:

    Indesign > Preferences > Guides and Pasteboard > Pasteboard Options

    Bonne chance, mes amis.

    berzins
    berzins
    Inspiring
    March 23, 2017

    And another one small fact i would like to add.

    MacOS works well in owerall.

    My Logitech Mouse behaves perfect. Everywhere. In every application.

    Except After Effects Composition Window Zoom (even other windows in the same AFX understands mouse scroll settings correctly) ...

    Except After Effects Composition Window Zoom.

    There is just one place in my computer world what don't works correctly with my mouse - AFX Composition Window.

    And Adobe still declare - fault is in Apple (or anywhere else)

      TheFosterHouse
      TheFosterHouse
      Known Participant
      May 23, 2017

      berzins: I have the EXACT same problem. it's what brought me to this thread. Just lightly touching the scroll wheel on my Logitech mouse make the Comp window go from 100% to 1.5% or 1600%. It has been a problem for me for a very long time. no settings change the sensitivity. 

      I've tried a older Apple mouse and it does improve the scroll speed, so I thought it may be a weird Logitech driver or hardware issue, except for 3 things:

      1. This ONLY happens in After Effects in the Comp window Zoom and the Timeline Comp tab selection via scroll wheel. It does not happen in Premiere Pro for scrolling through the time line or zoom/panning in Photoshop. Illustrator is a bit touchy, but nothing like AE. No other application that I use has this behavior.
      2. The Touch Ring on my Wacom Tablet has the SAME sensitivity issue as my Logitech Mouse and ONLY in After Effects.
      3. This is repeatable on 2 different Mac systems with 2 Logitech mice (same model) [iMac & 5,1 Mac Pro] and has occurred for me over several versions of MacOS.

      I would have replaced my mice a long time ago if I could find one that i liked as much as this one. I've been just living with the annoyance of erratic zooming in AE.

        berzins
        berzins
        Inspiring
        May 24, 2017

        At the moment i have changed my Logitech Marathon Mouse to Logitech M235 - a cheap one, simple as stone mouse for 20€. Somehow it works well with AFX composition zoom ... Even don't know what to think about it. (and i have installed a SteerMouse app trial to have some additional settings and fine tune. I think when trial period will end i'm going to buy a license for that app)

        So - Logitech mouse model change & SteerMouse app somehow solved my problem for now.

        berzins
        berzins
        Inspiring
        March 23, 2017

        Apple was even released update 10.12.2. I really don't know what kind of tiny updates are included and is there anything concerning mouse problems, but my mouse still behave wierd in Adobe AfterEffects composition window while using scroll zoom. Wierd is actually not the right expression - it's unpossible to work, absolutelly impossible.

        Scrolling speed in my mouse settings are down to almost zero. If i want to scroll some web content it takes hours, but zoom steps in AfterEffects still jump  1,5% - 100% - 1600%

        MacBookPro 15" 2012 OS10.12.2

        Logitech M705

        Is there a hope to solution?

        Sorry if i just didn't find it here because of my own stupidity.

        I'm even ready to change a mouse, if somebody can recommend some good device (except AppleMagic)

        R
        retepnamenot
        Participating Frequently
        October 19, 2016

        macOS 10.12.1 Beta appears to resolve this issue.

        Of course, by installing the public beta you could be introducing more bugs – but this particular one was driving me mad.

        Tim Kurkoski
        Adobe Employee
        Tim KurkoskiCorrect answer
        Adobe Employee
        October 27, 2016

        Apple released macOS 10.12.1 this week. It appears to fix the problems with sensitivity of scrolling with an Apple touch device.

        I have just installed the update and tested scrolling to zoom in the Composition, Layer, and Footage panels with an Apple Magic Mouse, and the behavior now appears to be the same as on 10.11.6.

        Also, as I mentioned above we investigated disabling scrolling inertia when zooming in the viewer panels in After Effects, and I'm happy to say that in the next version of After Effects this will be the case. This change makes the zoom behavior feel predictable with Apple touch devices, and eliminates the problem where accidental swipes or too-quick-flicks of your fingers cause the viewer panel to zoom all the way in or out. (Accidental swipes or flicks, if they happen, will still zoom the viewer. But now the zoom amount is based on the distance you move your finger, same as a mouse with a physical scroll wheel.)

          DieterVR123
          DieterVR123
          Participating Frequently
          October 28, 2016

          Updating tot 10.12.1 is the solutions!
          (Works for my mac and AE 13.8.1.38 version) Finally!

          DavidLloydImageworks
          DavidLloydImageworks
          Inspiring
          October 18, 2016

          A temporary fix that leaves you without mouse scroll is to turn off scrolling completely:

          System prefs > Accessibility > Mouse Options > un-click scrolling

          You can try to just do scrolling "without inertia" and at the slowest scrolling speed, for me it was a tiny bit better, but I was still going mad with every minor movement screwing something up.

          J
          JonFromCanada
          Participant
          October 11, 2016

          Any chance this is going to get fixed soon? I basically have to learn a new way of using zoom in illustrator now after 7 years. It slows me down a lot.

            Dave_LaRonde
            Dave_LaRonde
            Inspiring
            October 11, 2016

            You can fix it yourself.  Here are two ways:

            1) Don't use Sierra, which is NOT approved yet for Adobe products.

            2) Get a USB mouse.

            Now, if you persist in using Sierra, you will doubtlessly discover an entire array of OS-application incompatibilities.

            The bottom line: one should change operating systems with great caution, research and forethought.

              rolandk20319930
              rolandk20319930
              Participant
              October 13, 2016

              I called Adobe before upgrading to Sierra and they told me Adobe products where compatible with the new macOS. So it's a thing that they didn't test.

              DieterVR123
              DieterVR123
              Participating Frequently
              October 10, 2016

              The same problem here!

              bramv14583455
              bramv14583455
              Participant
              October 10, 2016

              Same issue here...

              Tim Kurkoski
              Adobe Employee
              Tim Kurkoski
              Adobe Employee
              September 28, 2016

              I spent some time today examining how zooming works in the Composition panel in After Effects on macOS, when using Apple's Magic Mouse, Apple touchpads, and other input devices, in order to understand what is happening on macOS 10.12.

              In the Composition panel, when using a scroll input (either a physical scroll wheel/ball or a gesture), the input is mapped 1:1 from the scroll device to the zoom control in the lower-left corner of the panel. For example, rotating a scroll wheel one "click" results in one "stop" of zoom. (i.e., 100% to 200%, or 800% to 1600%.)

              Apple's touch-based devices are very sensitive, and support gestures that can input multiple scroll commands at once (i.e., "scroll 10 units" instead of "scroll 1 unit, then scroll 1 again, then scroll 1 again..."). Swiping to scroll, for example, will input scroll commands based on the speed and length of the swipe, and it slows as it comes to a stop. This appears to give momentum to your gesture in long lists, such as a Finder window with hundreds of files. Swiping to scroll left or right in the Timeline panel in After Effects also responds like this.

              On macOS 10.11 and earlier, if you move your finger slowly on an Apple touch devices while zooming in the Composition panel, you get the predictable 1:1 scroll behavior; moving your finger a certain distance equates to one stop of zoom. Swipe gestures, however, are simply interpreted as "a lot of scroll commands". Since the Apple touch devices are sensitive, it's easy to move your finger too quickly and end up with the Composition view zoomed all the way in or all the way out.

              On macOS 10.12, Apple appears to have modified the commands sent by scroll gestures. It's difficult for me to characterize, you have to feel it for yourself, but the difference appears to be in how the speed of finger movements is interpreted. During slow scroll gestures, I observed that zooming in the Composition panel was inconsistent; sometimes it would scroll one stop, sometimes it would scroll multiple stops. It is difficult to control my finger accurately enough to keep the scroll rate consistent, like it is on macOS 10.11. Swipe gestures in the Composition panel were mostly unchanged on macOS 10.12, but they did seem to be interpreted more smoothly and  less likely to scroll all the way to the extreme ends of the zoom range.

              I've talked with one of our developers about this. We'll need to spend some time digging into how macOS is sending these scroll signals from the Apple touch devices, and how best to adapt the Composition panel zoom to work with this. Our apologies for the disruption, and thanks for your patience while we investigate.

                benjamin.a
                benjamin.a
                Known Participant
                September 29, 2016

                This bug seems to manifest itself in other applications as well.
                Here is a topic on the apple discussions board about the very same issue:
                Mouse scroll speed in Sierra | Communities

                HippieBoy Chris
                HippieBoy Chris
                Inspiring
                September 26, 2016

                I'm having the same issue. I did as Roei Tzoref suggested and submitted both a bug report and a feature request (asking for a "zoom lock" of some kind). I'm seriously considering getting a different mouse to use only with After Effects - this is VERY annoying.

                  Dave_LaRonde
                  Dave_LaRonde
                  Inspiring
                  September 26, 2016

                  Here's a good rule of thumb: If you can't ace the placement exam for IT Guy,  or you haven't been troubleshooting Adobe products for the past decade, you're just rolling the dice by being on the Bleeding Edge with Adobe products.

                  And they're loaded dice.  And they don't roll in your favor.

                  HippieBoy Chris
                  HippieBoy Chris
                  Inspiring
                  September 26, 2016

                  Truth. I've done this to myself probably five times in the past ten years... I see "Upgrade Available" and get all starry-eyed dreaming of whatever shiny new feature the updated OS offers and can't push the "gimme" button fast enough. When it comes to software upgrades and pizza I have a definite weakness.

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