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C
Caetano R5FCA
Participant
August 3, 2021
Question

Some of the softwares doesn't start

  • August 3, 2021
  • 2 replies
  • 139 views

Hello!

I'm kinda stuck here, some of the video softwares (After Effects, Premiere Pro and Rush, Media Encoder) aren't starting, I'm not getting even the splash screen

I already installed and uninstalled the individual programs, updated my NVidia drivers and reinstalled the CC App and i'm still facing the same problem.

Any help will be plenty.

Thank you!


This topic has been closed for replies.

2 replies

ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
August 3, 2021

When I had a major issue like this I used the support live chat.  The person I spoke to was really good and removed into my PC and worked through the issue.  When you can't even open AE, I think that's the best option for help.

Mylenium
Mylenium
Legend
August 3, 2021

Impossible to know without proper system info and possibly other details such as the app startup logs or info from your system logs. Still sounds like a mundane graphics driver crash, though, so you may need to spend some more time tweaking settings.

 

Mylenium

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