Where was it purchased from?
Can you contact the creator?
I know VideoHive has a spot to contact the creator.
There are billions of combinations of effects and there are thousands of templates. Some of the effects are fairly easy to understand, some of the templates are garbage, some are OK, some are pretty well thought out. Nobody is going to take the time to search for the template you are having problems with, open it up and try and figure out where you are going wrong. We need details. There is no point in even making a guess without workflow details and a complete explanation of how the comp is set up.
The best thing for you to do is to go to the point in the composition where you are having problems, select all layers, press the U key twice to reveal all modified properties and try and figure out what is going on. If there are nested compositions then you should open up the Flowchart view and see how deep they go and look for modified properties in those nested comps. If you cannot figure it out from there the start posting screenshots by just pressing PrintScreen and paste to the forum.
From the way you are asking your questions I have a feeling that you are very new to After Effects. You'll need a decent understanding of how the UI works, how nested comps (pre-comps) work, rendering order, replacing footage and the basics of keyframing and animation to figure things out. If you are new please spend some learning Basic AE. A few hours digging through the basics will save you days of frustration.