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Participant
May 18, 2021
Question

Starting Yesterday AE Does Not Open

  • May 18, 2021
  • 3 replies
  • 297 views

Starting yesterday, every time I try to open AE I get an error and it doesn't open. I have updated. I have restarted my computer. I have uninstalled and restarted my computer. I don't know what I need to do.

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3 replies

nishu_kush
Legend
May 21, 2021

Hi EHamm,

 

Sorry for your issue.

Suggestions provided by ToolfarmJP are one of the most common fixes for the crash on launch issue. Did you try them? If none of them help, please share the following details so that we can troubleshoot the issue properly:

Let us know, we're here to help.

 

Thanks,

Nishu

 

 

EHammAuthor
Participant
May 19, 2021

Found out it's the AfterFX.exe that's causing the issue. Anyway to fix?

ToolfarmJP
Community Expert
Community Expert
May 19, 2021

I would recommend you do two things.

 

1. Update your graphic card driver.

2. Reset your preferences.

Windows: Press Ctrl+Alt+Shift when the application launches.

Mac: Command+Option+Shift when the application launches.