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creepyeyes
Participating Frequently
July 10, 2022
Question

Stuck in a Login Loop

  • July 10, 2022
  • 2 replies
  • 327 views

Currently having an issue where I can't access Adobe After Effects, every time I try to open it, it says I need to login with my account. I then click the "sign-in" button, a new window appears saying that I've succesfully logged in, then there's a two-second or so pause and it gives me the original, "You need to sign in" message again.

Bizarrely, this isn't happening with the Creative Cloud app itself, Photoshop CC, or with Illustrator CC - After Effects CC is the only Adobe Software I have installed experiencing this issue.

One possible cause might be that I am still on Windows 7, and so all of my CC software is at the last update that was compatible with Windows 7 rather than the most recent; however since all the other software is working correctly I suspect the issue is something else.

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    2 replies

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    July 10, 2022

    Hmmm... usually if Photoshop activates, so does everything else.

     

    You can review Activation and deactivation troubleshooting for known issues that prevent activation; however, while there is still mention of older applications on this page, Widnows 7 (as I'm sure you're aware) is no longer supported nor are the older versions of PS, AI, AE, etc.

     

     

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    creepyeyesAuthor
    Participating Frequently
    July 10, 2022

    Unfortunately I don't see my error listed there. I agree that it's bizarre PS and AI work just fine. What's odd is that the software had been working fine for many years on this computer, so I'm not sure the activation is the issue per se - it just seems to be caught in some sort of loop when validating my adobe account. 

    Mylenium
    Mylenium
    Legend
    July 10, 2022

    Common Adobe Creative Cloud activation errors and how to solve them

     

    Anything beyond that will require the actual details from the activation/ CC App logs

     

    Mylenium

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    creepyeyesAuthor
    Participating Frequently
    July 10, 2022

    Hello Mylenium, I do not see something that sounds like my issue on that table. I am more than happy to through the log files and upload them or paste their contents here, if you can direct me to which files would have the relevant info!

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