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S
Sus78
Participant
July 5, 2020
Answered

System Compatibility Report - After Effects

  • July 5, 2020
  • 2 replies
  • 1920 views

I have recently started using After Effects. As soon as I opened it an error message appeared saying "System Compatibility Report - Video Intel(R) HD Graphics 520 Unsupported video driver" and a link to "Fix" the issue.

I followed the link to fix it and installed the driver they recommended. For a few days this seemed to fix the issue but then the same error message appeared sending to the same fix link.

Any ideas what that's all about? If I don't keep re-installing it my exports seem to be glitched.

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Correct answer nishu_kush

Hi Sus78,

 

Thanks for reaching out.

Try installing the latest version of Intel GPU driver: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

Here's how to install: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

Let us know how it goes.

 

Thanks,

Nishu

2 replies

nishu_kush
Community Manager
nishu_kushCommunity ManagerCorrect answer
Community Manager
July 10, 2020

Hi Sus78,

 

Thanks for reaching out.

Try installing the latest version of Intel GPU driver: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

Here's how to install: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

Let us know how it goes.

 

Thanks,

Nishu

S
Sus78Author
Participant
July 28, 2020

Hi Nishu,

Thanks for the advice - I installed the 2nd driver as it was compatible, but this gave me a glitched green striped screen within the AE preview screen. The newer version (1st driver) fixes this but is too advanced for my laptop and means that although I can view a nice clear screen it doesn't play back at all. Will see if I can find a work-around.

S.

Rameez_Khan
Rameez_Khan
Legend
July 29, 2020

Hey S.

 

In that case, you can install the 3rd driver on that list which is an older version. That should work fine!

-Rameez

Mylenium
Mylenium
Legend
July 5, 2020

Impossible to know without exact system info. Chances are Windows "fixed" an issue and rolled back your driver or something else like a different DLL version from an update messed up things. Likewise, other applications and in particular games have a habit of switching around configurations and not always corectly reverting them upon program termination. Could be a million things. In any case, a lot more specific info would be required. Start by checking your device manager and system graphics settings as well as the relevant hardware acceleration options in AE and AME.

 

Mylenium

    S
    Sus78Author
    Participant
    July 9, 2020

    Thanks Mylenium - That all sounds very technical. Wish I'd stuck to my mac origins and not bought a PC laptop 😞 Will see if I can deceipher the issue at the weekend.

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