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Participant
November 1, 2021
Question

The New AE Update lost my file setting

  • November 1, 2021
  • 1 reply
  • 126 views

The New AE Update lost my file setting

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1 reply

Community Expert
November 1, 2021

When you install a new version it asks you if you want to keep or delete the preferences and the previous version. Do you remember what you chose when Creative Cloud asked you?

Byron.
Participant
November 13, 2021

I remember I answered "YES I WANT TO KEEP" and all have been lost... It's really a shame. I waste hours trying to rebuild the workspace, shortcuts, plugins after each update. Sometimes it works fine, sometime it's a mess. Adobe, please consider that a majority of users are professionals. I'm counting on a solid app management, without issues like this. It's really a pita!