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bradlow
bradlow
Participant
May 8, 2018
Question

Trouble Opening Project from PC on a Mac

  • May 8, 2018
  • 6 replies
  • 933 views

I am having the hardest time opening any projects that come from coworkers that were created on their PC's on my iMac or MacBook Pro. Nothing I do seems to work. I have been trying to open one project for almost a day, and it's only 11MB. What's causing the problem? Is there a way to fix it? We're all running the same version of AE. Please help!!!

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6 replies

Roland Kahlenberg
Roland Kahlenberg
Legend
May 8, 2018

I'm here because almost everyone is here AND I like watermelons.

Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    May 8, 2018

    Are you sure that your version of AE is the same or higher than what your coworkers gave you? That may be the reason.

    Byron.
    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    May 8, 2018

    check if they are all using collect files

    not sure about the real problem, but if they do not collect files,

    you will encounter lot of missing and offline stuff

    Mylenium
    Mylenium
    Legend
    May 8, 2018

    Not meaning to contribute to the swath of useless blahblah, but yes, as the others already said, you have to tell us what actually is going on in the project and provide exact information about AE versions, system info and al lthat juicy stuff.

    Mylenium

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    May 8, 2018

    Why is watermelon?

    No details = no answers.

    P.M.B
    P.M.B
    Legend
    May 8, 2018

    https://forums.adobe.com/people/Rick+Gerard  wrote

    Why is watermelon?

    Because

    ~Gutterfish
      Andrew Yoole
      Andrew Yoole
      Inspiring
      May 8, 2018

      What, specifically, happens when you try to open one of the projects?

      Do you get an error message?  Does it crash?

      Please explain the problem in detail, and also tell us the specifics of which AE version you are using, and the specs of your computer.

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      May 8, 2018

      Something's up that needs closer attention.  As long as they're the same version or one is older, the AEP should open.  Fonts and 3rd party effects are usually the challenge when working cross platform.

      -Warren

      Ko.Maruyama
      Community Expert
      Ko.MaruyamaCommunity Expert
      Community Expert
      May 8, 2018

      Are they truly the same version? Or are they slightly different (fractional updates)?

      Check the suffix to see if something changed from PC.

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