Trying to download latest update from After Effects, and I get a notice telling me it cannot update.

Pop-up tells me to close after Effects, but I DO NOT have After Effects open.

Only Premier Pro is open.

Any helpful advice? Thanks.

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Community Expert

If you have problems updating any CC apps, close all other CC apps that are open, reboot, then try again,

If you get an error message embed a screenshot of the error message using the toolbar at the top of the form.

Community Expert

Tell us detailed tech specs of your system please.

Byron.

GVegaAuthor

Participant

Is this enough info? Thanks.

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