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Participant
May 22, 2020
Question

Trying to download latest update from After Effects, and I get a notice telling me it cannot update.

  • May 22, 2020
  • 2 replies
  • 750 views

Pop-up tells me to close after Effects, but I DO NOT have After Effects open.

Only Premier Pro is open.

Any helpful advice? Thanks.

This topic has been closed for replies.

2 replies

Community Expert
June 2, 2020

If you have problems updating any CC apps, close all other CC apps that are open, reboot, then try again, 

 

If you get an error message embed a screenshot of the error message using the toolbar at the top of the form.

Community Expert
May 22, 2020

Tell us detailed tech specs of your system please. 

Byron.
GVegaAuthor
Participant
May 22, 2020

Is this enough info? Thanks.