Skip to main content
B
benjamin_4083
Participant
January 4, 2025
Question

unable to download any adobe software

  • January 4, 2025
  • 2 replies
  • 199 views

i am trying to redownload premiere pro and after effects 2024 but it comes up with my pc needs an update or it is not compatable with my pc, i could use all these softwares perfectly fine before i updated to windows 11 and deleted some files. now i cant download the software, i use my university accound and i need to get work done asap but i cant as i can not download it, any help would be appreciated

 

2 replies

nishu_kush
nishu_kush
Legend
February 7, 2025

Are you still having the issue? If so, can you try reinstalling the Creative Cloud desktop app?

Let us know.


Thanks,
Nishu

B
benjamin_4083Author
Participant
February 7, 2025
When i go to download Creative cloud app it downloads as a DMG file and when i open it, it tells me to open it using google or photoshop.exe

[cid:fbf3dcc3-4f47-454d-9933-607d26d752af]
ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
January 20, 2025

Would you try to download it through Adobe web site in browser or Adobe desktop tool app? You also check the present system requirements of After Effects and Premiere Pro. You would need to upgarde your OS version.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices