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Participant
Oct 29, 2026 9:49 PM UTC
Question

Unable to open any Adobe software.

I am a student and don’t typically use Adobe software. I only have Premiere and After Effects installed on my mac, which I only open when working on assignments. I haven’t changed any of my computer settings, but today, when I tried to use them, none of the Adobe programs would open—they would load, appear on screen for about a second, and then immediately crash. They work perfectly before.

After Effects displayed an error with the codes 21::3 and 25::2 while Premiere show nothing.

What do these mean, and what should I do to open and use any?

 

Thank you!!

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    Oct 30, 2026 12:05 AM UTC

    What version numbers of Premiere and AE?

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    Peru Bob
    Community Expert
    Community Expert
    Oct 30, 2026 12:04 AM UTC

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

     

    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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