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tsumis87136090
tsumis87136090
Participant
June 13, 2018
Answered

Unable to start After Effects

  • June 13, 2018
  • 3 replies
  • 5199 views

I am using After Effects CC 2018 on windows 10

When I attempt to start AE, there are the following list of errors:

1.Could not convert Unicode characters (23 :: 46)

2.Cannot unlock an unlocked list (27 ;; 4)

3.After Effects can't continue: unexpected failure during application startup

I tried the following, but none of them worked:

1. Reinstall Creative Cloud and After Effects

2. Reset my computer

I deleted one file called the typesupport before, I don't know does that have any connection to the problem. If it has, how do I retrieve it?

And is there any other possible ways to solve this problem?

Thank you, and have a nice day

    This topic has been closed for replies.
    Correct answer HimanshuGaurav

    Hi all,

    I also faced the same issue a week ago & I talked to one of Adobe's customer care executive. The answer lies in to your fonts folder & the languages installed in windows. Any font name that doesn't have a normal English alphabet to read in, AE 2018 paralyzes reading it & thus it never opens.

    2017 seems working fine for me & I've been told by Adobe's agent to have patience till they release a patch for this problem (They are working on it).

    If you pay close attention to the launch screen, you may notice that it stuck reading at some of your font & then the error code appears.

    For me - it was MS Gothic + a few Chinese fonts which I installed for a project. However uninstalling those also didn't helped either, so I'm with 2017 till the patch is out.

    I hope it helps,

    Himanshu

    3 replies

    A
    alessandroc74893316
    Participant
    October 4, 2018

    Hi! This worked for me:

    From windows go to settings --> Time & Language --> Language.

    Under: Related setting --> Administrative language settings.

    In the new windows press: Change system locale...
    Uncheck "Beta: Use unicode UTF-8..."

    Restart the system... Done!

      minsunk85918088
      minsunk85918088
      Participant
      January 6, 2019

      alessandroc74893316 's solution totally worked for me! Uncheck "Beta: Use unicode UTF-8" option. Thank you very much!!

      H
      HimanshuGauravCorrect answer
      Participant
      July 5, 2018

      Hi all,

      I also faced the same issue a week ago & I talked to one of Adobe's customer care executive. The answer lies in to your fonts folder & the languages installed in windows. Any font name that doesn't have a normal English alphabet to read in, AE 2018 paralyzes reading it & thus it never opens.

      2017 seems working fine for me & I've been told by Adobe's agent to have patience till they release a patch for this problem (They are working on it).

      If you pay close attention to the launch screen, you may notice that it stuck reading at some of your font & then the error code appears.

      For me - it was MS Gothic + a few Chinese fonts which I installed for a project. However uninstalling those also didn't helped either, so I'm with 2017 till the patch is out.

      I hope it helps,

      Himanshu

        M
        medmrani
        Participant
        July 26, 2018

        finally , thank you very much , this the solution

        Graph Studio
        Graph Studio
        Participant
        June 22, 2018

        i have the same problem.

        anyone help please?

        C
        cestebanmora
        Participant
        July 5, 2018

        I also have the same problem. My computer is a Dell Inspiron 15 7000 Gaming with Windows 10 and a GeForce GTX 1080 Ti. I don't know what happened and if it's a recent issue with Adobe AE. I'm desperate.

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