Known Participant

Answered

unbalanced unlock ( 7 :: 40 )

Forum|Forum|10 years ago
December 20, 2015
31 replies
277128 views

Hi:

I just got an error that displays and doesn't want to go away even after I click the only OK button in the dialog box.

The error as cryptic as this is, is:

"After Effects error : unbalanced unlock. ( 7 :: 40 )

Does anybody know how to get rid of this and why did it show up in the first place?

Using Mac OSX El Capitan with the latest AECC2015 update (13.6.1.6)

Thanks.

This topic has been closed for replies.

Correct answer kris_cave

Hey Everyone,

Just ran into the same thing. I ended up getting rid of it by purging my memory and cache (Edit > Purge > All Memory & Disk Cache...).

Heads up, I had to be crafty and hit Enter to clear the error then immediately click Edit before the error popped up again.

Hope this helps!

Show previous replies

K

kriscave

Inspiring

I don't think I can edit my post, so this might get buried but I wanted to add:

Ran into this error again and in this case (not sure if it was always the case), once the error pops up it only continues to pop up when I move the mouse over the Composition panel. As soon as I placed the cursor over another panel and cleared the error, I was able to move the mouse freely to save then purge the cache.

So if you get stuck in this loop, try placing your cursor over something outside of the Composition panel.

D

default22087958gd7ydu

Participating Frequently

مرحبا حبيبتي

W

WSTHFF

Participant

I started getting the same error out of the blue. Purging cache didn't help. It seems to be triggered very randomly and the only workaround right now is to quickly hit enter and click on a layer in my sequence or something. Any real answers yet from Adobe?

Roei Tzoref

Legend

none that I am aware of. please submit a bug report Feature Request/Bug Report Form

K

kimmdevoigt

Participant

I have the same problem, but I can't click on purge. Do you know another solution?

Roei Tzoref

Legend

I have the same problem, but I can't click on purge. Do you know another solution?

try as kris_cave suggested, you have to be quick. set your mouse cursor over the edit, then hit enter and right after that edit->purge.

K

kimmdevoigt

Participant

Okay thanks! I held in the ok button of the error and it disappeared.. I really want to know where this error comes from. Because it keeps coming back.

M

motequem41674479

Participant

While I couldn't get to the Purge option using my mouse because of the error, I used Enter, to get rid of the error message for a second and Alt+E to open the edit menu, which stopped the error from coming up and I could purge the memory. Just saying in case someone else has this problem.

taylor_C

Participant

Does this get rid of everything on my After effects. i was just holding down enter and i get the opportunity to purge it. Will all my memory be gone? Like i could never get it back?

A

anandm69535481

Participant

I faced the same problem, I pressed Esc and moved my mouse across timeline repeatedly and the error disappeared.

K

kenb30930163

Participant

Thanks anandm, the problem continues intermittently for me and I'm happy to have another option for correcting it.

anyuew95754435

Participant

thanks a lot you just saved me！

cristelr4852565

Participant

YES! Thank you!

U

uburoibob

Participant

Same thing. I found, however, that if you drag the dialog box off the preview window and onto either the timeline or the area to the left, you can hit OK, then save and quit. When I reopen After Effects and the file, no probs. This is on a 2013 iMac 3,4GHz Core i5 with 32 gig of RAM. Sierra, latest system.