Unexpected failure after update

Please download the attached file to view this post

This topic has been closed for replies.

Community Manager

Hi akshays,

We're sorry for the issue. I understand you are getting After Effects crashed every time you try to launch it.

I appreciate the steps that you have done. It helps a lot to understand and troubleshoot the issue better.

It seems there can be permission related error. Refer to this article to fix permission: Fixing permissions problem (slow startup)

Let me know if this helps.

Thanks,

Shivangi

Participant

Used a Windows machine for my work now on my Mac Pro.

Only AE crashes even after new updates .

Did every steps that was mentioned from the links you refered.

Needs help.

Community Manager

I see. Did you check the latest update of After Effects CC 16.1.2? Are you getting the same issue?

Sign up