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Participant
November 21, 2023
Answered

Unknown Exception Error when doing arbitrary actions

Hello, i'm on MacOS Sonoma 14.1.1, and i'm experiencing random "Unknown Exception" error when doing seemingly random things:

-I can't create solid layers

-I can't import .mov files ( works if i do a multiple file import and spam the import button in the Finder )

-I can't double clic on a keyframe in the Graph Editor if the attribute has 2 values (position or scale - no error if i separate dimensions or if i work in a 3D layer)

 

I tried multiple versions of After Effects, i tried emptying the cache folder, i even did a macOS update ( i had one pending ) but i'm still getting errors.

Anyone has a clue as to what can be wrong? thanks in advance. i uploaded a screen capture also

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Participant
November 22, 2023

Thanks for the reply, i tried resetting all the setting and preferences and now everything works fine.

3 replies

ToolfarmJP
Community Expert
Community Expert
November 22, 2023

Would you try to excute CC Cleaner tool to delete all and reinstall it?

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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nishu_kush
Legend
November 21, 2023

Hi,

 

Sorry to hear about the issues.

Are these issues reproducible in a new project? If so, can you share a screen recording?

Please try the potential solution provided in the following article: https://community.adobe.com/t5/after-effects-bugs/after-effects-23-6-and-24-0-not-starting-on-macos-14-sonoma/idi-p/14139194

Let us know.

 

Thanks,

Nishu

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Pierre-Henri334709385x6oAuthorCorrect answer
Participant
November 22, 2023

Thanks for the reply, i tried resetting all the setting and preferences and now everything works fine.

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