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Participant
Jun 19, 2025 6:02 AM UTC
Question

“Unsupported account“ Frame.io

Hi everyone! I hope you are doing well 

Today I discovered Frame.io and I have been using it in its website, but I want to use it on After effects so I can upload my projects directly from there. I made sure to download the plugin in the Creative Cloud Marketplace, but it seems to not work.

 

When I go to Window (I does not let me click on Extensions even though I have other extensions as Mr. Horse) > It only gives me the option "Review with Frame.io" and when I open it, it says:

 

"Unsupported account, acces this account with the new Frame.io V4 Comments panel", so I does not let me even upload a file (I have already log in)

 

I just downloaded that from the marketplace! And I opened Premiere and it seems that it does work there.  Does anyone know how to solve this problem?. I personally think Frame.io would work perfectly for my job, so It would be very sad if I can not use it in After effects.

 

Thank you so much in advance and have a great one!

7 replies

Participant
Aug 8, 2025 4:26 AM UTC

Same here 25.2.2

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nishu_kush
Legend
Aug 8, 2025 12:47 PM UTC

That's not ideal. Could you share the details I asked for in my previous message?

Looking forward to your response.


Thanks,
Nishu

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nishu_kush
Legend
Jun 23, 2025 6:21 PM UTC

Hi Samantha,

 

Thanks for reaching out. Which plug-in did you download from the Marketplace? Frame.io is available in After Effects by default. What version of After Effects are you using? Are you on macOS or Windows?

Let me know.


Thanks,
Nishu

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Participant
Aug 2, 2025 12:45 AM UTC

Same problem here. I'm using After Effects version 25.3.2.

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nishu_kush
Legend
Aug 2, 2025 1:55 AM UTC

Are you on macOS or Windows? What is the version of your OS? As I can understand, you're able to log in to Frame io within After Effects, but then you get the error. Is that correct? Are you able to sign in with the same credentials on the web? 


Thanks,
Nishu

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