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Participant
June 19, 2025
Question

“Unsupported account“ Frame.io

  • June 19, 2025
  • 2 replies
  • 489 views

Hi everyone! I hope you are doing well 

Today I discovered Frame.io and I have been using it in its website, but I want to use it on After effects so I can upload my projects directly from there. I made sure to download the plugin in the Creative Cloud Marketplace, but it seems to not work.

 

When I go to Window (I does not let me click on Extensions even though I have other extensions as Mr. Horse) > It only gives me the option "Review with Frame.io" and when I open it, it says:

 

"Unsupported account, acces this account with the new Frame.io V4 Comments panel", so I does not let me even upload a file (I have already log in)

 

I just downloaded that from the marketplace! And I opened Premiere and it seems that it does work there.  Does anyone know how to solve this problem?. I personally think Frame.io would work perfectly for my job, so It would be very sad if I can not use it in After effects.

 

Thank you so much in advance and have a great one!

2 replies

Participant
August 8, 2025

Same here 25.2.2

nishu_kush
Community Manager
Community Manager
August 8, 2025

That's not ideal. Could you share the details I asked for in my previous message?

Looking forward to your response.


Thanks,
Nishu

nishu_kush
Community Manager
Community Manager
June 23, 2025

Hi Samantha,

 

Thanks for reaching out. Which plug-in did you download from the Marketplace? Frame.io is available in After Effects by default. What version of After Effects are you using? Are you on macOS or Windows?

Let me know.


Thanks,
Nishu

Participant
August 2, 2025

Same problem here. I'm using After Effects version 25.3.2.

nishu_kush
Community Manager
Community Manager
August 2, 2025

Are you on macOS or Windows? What is the version of your OS? As I can understand, you're able to log in to Frame io within After Effects, but then you get the error. Is that correct? Are you able to sign in with the same credentials on the web? 


Thanks,
Nishu