“Unsupported account“ Frame.io
- June 19, 2025
- 2 replies
- 489 views
Hi everyone! I hope you are doing well
Today I discovered Frame.io and I have been using it in its website, but I want to use it on After effects so I can upload my projects directly from there. I made sure to download the plugin in the Creative Cloud Marketplace, but it seems to not work.
When I go to Window (I does not let me click on Extensions even though I have other extensions as Mr. Horse) > It only gives me the option "Review with Frame.io" and when I open it, it says:
"Unsupported account, acces this account with the new Frame.io V4 Comments panel", so I does not let me even upload a file (I have already log in)
I just downloaded that from the marketplace! And I opened Premiere and it seems that it does work there. Does anyone know how to solve this problem?. I personally think Frame.io would work perfectly for my job, so It would be very sad if I can not use it in After effects.
Thank you so much in advance and have a great one!
