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Aliskii
Participant
Apr 25, 2024 2:46 PM UTC
Question

Updated AE to 24.3 and now it won't open

(Images attached below)

 

I recently updated my version of after effects to 24.3, but now it won't open and all i'll receive is this message stating my last session crashed:

It gives me about 2 seconds before this screen will pop up, giving me no time to interact with any of the options above:

When I view the report It looks like this, and I'm not sure where to go from here:

I can't open any past version of After Effects as the same issue occurs. I have tried uninstalling and reinstalling, and every other Creative Cloud app works just fine. I also have no plugins so I'm not sure what else could be causing the crashing. If anyone knows what could be the issue please let me know!

 

Specs:

64-bit operating system, x64-based processor

Kolink Citadel Micro-ATX Case

16 GB RAM

WD Blue SN570 1TB

Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz

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4 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Apr 25, 2024 8:19 PM UTC

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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AliskiiAuthor
Participant
Apr 25, 2024 9:15 PM UTC

I just tried it and the issue is still there unfortunately

 

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Apr 25, 2024 6:05 PM UTC

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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AliskiiAuthor
Participant
Apr 25, 2024 8:14 PM UTC

Hi, my graphics drivers look to be all up to date, I use Intel(R) UHD Graphics 630.

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