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January 15, 2019
Question

updating AE 2018 to AE (2018.2) and/or AE (2018.3) didn't work. AE startup crash

  • January 15, 2019
  • 2 replies
  • 1159 views

hello,

simply desperate

tried to update AE CC2018  (which has been working) to AE CC2018.3 didn't work

AE didn't start any more.

then system restore back, error cascade of standard plugins while starting the old formerly working AE (15.0.0)

then tried to install 2018.3 . same error on startUp the only AE version that is working now is AE2017 so ...doesn't help

on startup of AE and AME

adobe after effects cc 2018.3 has stopped working

AME CC 2018 also has stopped working.

latest nvdia driver installed. everything was fine and working  with AE 2018 15.0.0

....yesterday.

btw premiere pro CC 2018 (12.0.0 build 224) still works , but due to the errors above : no dynamic link to AE, nor AME queueing

all these are incredibly time consuming issues, while just UPDATING running applications

is there fast & easy way out?

alternative to restore AE 15.0.0 i couldn't find an option to reinstall AE 15.0.0 which did work =!

please help !

thanks michael

dell precision labtop t7510 , win 7 pro X64 sp1, 64 GB, nvidia quadro m2000M

btw premiere 2018

    This topic has been closed for replies.

    2 replies

    Rameez_Khan
    Legend
    January 31, 2019

    Hi there,

    Sorry to hear about your problem!

    Thanks for providing the screenshots.

    I'd recommend that you use the Adobe CC Cleaner tool to uninstall After Effects CC 2018 and Adobe Media Encoder CC 2018 and then reinstall both apps.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    I'm sorry but you can't install After Effects CC 2018 (15.0.0) anymore. The Creative Cloud app will allow you to install the latest version of any app, not the patch releases like 15.0.1.

    Thanks,

    Rameez

    Jeffrey_A_Wright
    Legend
    January 15, 2019

    Moving this discussion to the After Effects forum.