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D
doerter_sa
Participant
October 19, 2017
Answered

Updating to 2018 deleted 2017. Can't install previous version.

  • October 19, 2017
  • 2 replies
  • 4416 views

Hi

Unfortunately I updated 2017 version (14.2) this morning. I expected it to be just a bugfix and not the 2018 version (15.0). It created more bugs than it helped.

Installing deleted 14.2 and I am not able to install the previous version again. Only 11.0, 12.0, 13.0 and 15.0.

I would appreciated some help as we are currently working as a team on a project and we are not able to work on the same version.

Thanks

David

This topic has been closed for replies.
Correct answer doerter_sa

Download Creative Cloud apps helped me to reinstall.

2 replies

D
doerter_saAuthorCorrect answer
Participant
October 19, 2017

Download Creative Cloud apps helped me to reinstall.

V
VMG-T6
Participant
October 19, 2017

That link has the download to AE 14.0 but not 14.2 - I'm also stuck on 14.0 at the moment.

D
doerter_saAuthor
Participant
October 19, 2017

The one I downloaded on this site says i installed AE 2017.2 Release (14.2.1.34).

D
doerter_saAuthor
Participant
October 19, 2017

14.2 is missing

motionprocess
motionprocess
Participant
November 12, 2017

The same thing happened to me, too.  I use 2014, 2015 and 2017 version of After Effects for work.  All of them included all the plug-ins I use, then I updated my apps through Creative Cloud -- which ended up deleting all the apps and plugins that I installed in them.  Now 2018 version of After Effects get frozen with error whenever I open old projects.  I tried to re-install previous versions but on my Adobe Creative Cloud app doesn't show "Install other versions."  See below.  I am extremely frustrated and unhappy with this experience.  Please someone help me out.  Thanks everyone for reading this.

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
November 12, 2017

You can get the 2017 version of AE at the link in post 2 above.

I see what you see in your screenshot, except that I have "Other Versions" between the tutorials and uninstall. Signing in and out or restarting can sometimes sort this. I am on what I think is the latest Creative Cloud App, which is 4.3.0.256 (under Preferences).

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