Skip to main content
N
nicolasm212845
Inspiring
October 15, 2025
Answered

V25.5 Keeps crashing

  • October 15, 2025
  • 5 replies
  • 243 views


No plugin, I have a feeling it's related to the puppet tool.
I can't continue my work and considering to finaly switch to another software, the past 2-3 years of unstability drives me nuts.

Correct answer nicolasm212845

I went to 25.4, the software start the launch and disapear, nothing happen.
Then went to 25.3, it now works.

So something is crashing everything with 25.5, it wasn't just one project, it's anything, just new make it crash.

5 replies

MahesaMP
MahesaMP
Participant
April 5, 2026

I left After Effects open without doing anything, and it still crashed—same as yours.
I’ve already removed the plugin and reinstalled After Effects, but the issue persists.

Nishu Kushwaha
Community Manager
Nishu KushwahaCommunity Manager
Community Manager
April 6, 2026

Sorry to hear about the issue, MahesaMP.

 

Are there any crash reports or error messages? If you see the crash reporter after the crash, provide your email ID to it and submit. If there’s no crash reporter, share the crash log here so that we can investigate. Here’s how you can collect the log file:

  • Start AE
  • Help Menu > Enable Logging
  • Restart AE
  • Reproduce the crash and restart AE
  • Help Menu > Reveal Logging Files...
  • Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.

Looking forward to your response.

 

Thanks,

Nishu

N
nicolasm212845AuthorCorrect answer
Inspiring
October 20, 2025

I went to 25.4, the software start the launch and disapear, nothing happen.
Then went to 25.3, it now works.

So something is crashing everything with 25.5, it wasn't just one project, it's anything, just new make it crash.

nishu_kush
nishu_kush
Legend
October 24, 2025

Glad to hear that 25.3 works. Thanks for updating the thread.

If you wish to troubleshoot the 25.5 version - Are you working with templates? Are there any third-party plug-ins installed? Try running After Effects in Safe Mode with third-party plug-ins disabled.

Moving this thread from Bugs to Discussions for troubleshooting.


Thanks,
Nishu

N
nicolasm212845Author
Inspiring
October 19, 2025

Any help?

N
nicolasm212845Author
Inspiring
October 15, 2025

I do not get a "Submit Crash Report" dialog.

J
Community Manager
jenkmeister17177426Community Manager
October 15, 2025

After those error dialogs appear, are you getting a "Submit Crash Report" dialog? If so, can you make sure you're submitting that, make sure your email address is in the dialog. We can look up the crash and see if we can identify what's going on for you.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices