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ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
August 12, 2023
Question

Version 23.6 - After Effects Error: zero denominator in ratio multiply. ( 17 :: 18 ) - spacebar prev

  • August 12, 2023
  • 7 replies
  • 1475 views

I just upgraded to AE 23.6 from 23.5 and any previews I attempt using Numpad 0 work fine, but when using the spacebar (play with audio) is causing this error to pop up:

After Effects Error: zero denominator in ratio multiply. ( 17 :: 18 )

 

Clicking OK results in having to click it multiple times.  Downgrading the 23.5 resolved the issue.

    This topic has been closed for replies.

    7 replies

    A
    abeld15671703
    Participating Frequently
    August 23, 2023

    When showing the waveform the error pops up again. Once I hide the wave form and select another layer the error dissapears. 

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 23, 2023

    Hi @abeld15671703,

     

    You're hitting a similar but different issue. Check out this thread for more details: https://community.adobe.com/t5/after-effects-bugs/after-effects-error-zero-denominator-comparing-ratios-17-16-error-in-ae-version-23-6/idi-p/13997907

    Hope it helps.

     

    Thanks,

    Nishu

      A
      abeld15671703
      Participating Frequently
      August 23, 2023

      Thank you so much! Sorry for posting in the wrong thread. I appreciate the link. 

      A
      abeld15671703
      Participating Frequently
      August 23, 2023

      Just discovered that the bug pops up on the non-beta AE as well when I import a video clip and drag it on the timeline. Once I pre-composed the video clip I no longer get this error. 

      A
      abeld15671703
      Participating Frequently
      August 21, 2023

      I'm having the same issue attached is a screenshot. 

      Apple M1 Pro

      OS Ventura 13.2.1

       

      The Shoots Group
      The Shoots Group
      Participant
      August 21, 2023

      I've had the exact same issue on Windows 11 and on Venture 13.4 - downgrading until it's solved

      ShiveringCactus
      Community Expert
      ShiveringCactusCommunity ExpertAuthor
      Community Expert
      August 14, 2023

      I'm running Windows 11 Pro with 64Gb RAM, Intel Core i9 with an NVIDIA GeForce RTX 3060 (12 Gb).  I have a Stream Deck+ as well as FXConsole and AEJuice installed.

      I noticed it on the first project I created after updating and thought it might be that (I had imported some high frame rate video).  After trying various fixes and nothing working, after a restart I created a new project and comp and got the same error.  At that point, I downgraded and the problem didn't recur.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 23, 2023

      Hi @ShiveringCactus,

       

      If possible, could you share the project file (with media) to test at our end? Also, can you try the workaround in this thread that works for a similar error?

      Feel free to DM me the download link.

       

      Thanks,

      Nishu

      ShiveringCactus
      Community Expert
      ShiveringCactusCommunity ExpertAuthor
      Community Expert
      August 24, 2023

      Hi Nishu,

       

      I accidentally accepted the CC upgrade prompt the other day, back to 23.6 and the problem no longer occurs.  Looking at the other thread, I think it's likely I've enacted the same workaround but by rolling back and then updating.

      I'd be happy to share the original media, but when it occurred, I also tried with a very simple project and had the same result.  That's when I downgraded.

       

      Edit:

      To clarify, the workaround I was referring to was resetting preferences.  I didn't need to go near the renderer.

      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      August 14, 2023

      Hi @ShiveringCactus,

      Thank you for reporting this issue. What are your system specs and OS version? Do you experience the error on playback in all projects, or only in some?

       

      @Robert25196418ycal, I'd pose the same questions to you as well. Perhaps we can see what you and @ShiveringCactus have in common that is causing these errors.

       

      Thanks for reporting this issue and for any further information you can provide, 

      - John, After Effects Engineering Team 

      R
      Robert25196418ycal
      Participant
      August 12, 2023

      I am experiencing the same issue.

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