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Participant
November 2, 2021
Question

Very slow and crashing after updating to 2022 version

  • November 2, 2021
  • 71 replies
  • 46516 views

Am I the only one who's PC has become very slow after upgrading my CC softwares?

 

Everything crashes and the rendering is taking much much longer than it used to be, and I keep getting a notification that the process can't be completed because there's no enough RAM though I'm using a gaming PC with 16 GB Ram!

This topic has been closed for replies.

71 replies

s.lynn4001
Participant
March 7, 2022

After the auto update back in November, I went back to v 18.4 and for over three months I have been happily working. However, I recently had to update to the most recent version in order to acess the team project feature.  I had hoped that the recent updates would have solved the issues introduced with the 2022 version.  But no.  It is still impossible to preview in real time, and still frequently crashes while performing simple tasks.  

 

So back to 18.4 I go.  Unfortunately, the team project feature only works on the newest version, so I suppose I will have to waste valuable space by having two versions of After Effects living on my computer.

 

I have to say, I am very dissapointed.  This thread has been here for over three months with no solutions. 

I feel like our loyalty means nothing to them, we are just another subscriber, another dollar in their pocket. 

Participating Frequently
March 11, 2022

Meanwhile I have FOUR Versions of After Effects installed.

Version 2019 - 16.1.3 is still my go to work horse. After that, the newer versions are getting worse and worse.

I am just using the newer Versions when I need some new FX or Plug Ins.

But I try to avoid them as much I can, saves me a lot of frustrating moments.

 

I don´t know why Adobe doesn´t manage it, to release a proper stabile version since 2019.

Sometimes I feel like a Beta Tester who has to pay for testing faulty software versions.

 

Participant
March 14, 2022

Totally agree the only version I trust completely is 19, if I have to do an important job where time is critical I still work with 19, two years paying maintenance to not be able to use the new versions.

I wonder if anyone from Adobe reads these posts?

Diego Bonati,
Participant
March 1, 2022

Yes, same problem here, powerful pc but AE using 90% memory for no reason.
I've been checking this thread since Nov and what makes me even more p***** is that the Adobe barely responding.
ADOBE PEOPLE ARE ACTUALLY PAYING FOR YOUR SW. What the hell is this?...

How can you even release this BROKEN update? This big company, it's honestly crazy and should be used as an example how to NOT sell and develop product, joke SW, joke company.

Participating Frequently
March 1, 2022
I completely agree.

Their aim is not to take care of their loyal customers, but hope that MOSt
people don't have problems. and keep charging us for the software because
it's bundled in with stuff that does work.
andy-mrio
Inspiring
February 20, 2022

2022.2 feels put together with tape, everything feels slow and clunky and it takes a minute to quit and often crashes on quit. MFR is a great addition though, I waited years for it, and is saving me a lot of time.


But how come when I use Cinema or Resolve, the software feels "solid" and responsive (despite the very occasional crash) and in AE I am panic saving every minute fearing crashes/lags/freezes?

I am experiencing the same lag with PS and AI, which I use all the time besides AE which is my main tool.

 

I don't want to complain, I know it's a complex (and old) piece of software and there's no magic, but I hope the dev team at will soon focus 100% on performance and stability instead of adding extra features, which are welcome but useless if the software at the root is unstable.

This is not only a personal opinion, I'm seeing every day plenty of professionals complaining online.


Source: I make a living working on AE several hours per day and I have a powerful workstation with bare minimum software installed (no games etc...).

Participating Frequently
February 20, 2022

Yep, I just deinstalled AE 2022 too. I am working on a brand new ZBook Fury G8 17,3", NVIDIA RTX A4000, with 64 GB Ram and a 512 GB SSD for Caching, WINDOWS 10 up tod date. AE- 2022 is crashing constantly and I am just working with Path Layers, JUST DRAWING!! Nothing is animated, no fancy Plug Ins used - not even Effects. This version is a broken mess (again) and I am so tired of this and the empty apologies of Adobe do not make it better. I wish I could work with a different software.

 

 

marceloalmeidabr
Known Participant
February 18, 2022

Too slow for me too, the other versions were fast and excellent, I ended up migrating and I regretted it but I can't go back, it's too slow.

Thiago Guimarães
Participating Frequently
February 11, 2022

I have faced the same problem with this new version and keep using 21 version.

But i discover the Beta Version of AE is more stable than the regular version, i think that adobe already make a few corrections and soon the will deliver. For now i started using the Beta and works fine! no crashs, no slowing down, no super consuming of memory, etc. 

 

If anyone tried to used the Beta version, say what think about. 

Participating Frequently
February 11, 2022

That is good to hear, I will try this, thank you!

Paul98A1
Inspiring
February 4, 2022

Another tip for everyone, keep your preview area (work area) small when you want to play back a section you're working on. Otherwise it will try to process the entire area while playing back. ie don't have 2 minutes of work area when you want to just check 5 secs of animation.

Might seem obvious but it makes a big difference.

 

Known Participant
February 8, 2022

It's great that everyone is sharing work arounds. What would be better is if the product we all purchased.....worked. Or the company making acknowledge the problems or were working on solutions.

Participating Frequently
February 8, 2022

I must say that in all my days, I have never encountered another thing that required this many work arounds, hacks, fixes and just plain learning to live with various quirks, and I have owned... a 3D printer, an inkjet printer, a Pontiac, a Jeep, a JEEP!, various android phones, a bird, a lizard, and the orginal NES where you had to blow in the cartridge everytime to get it to work. By far, this is the highest maintenance thing I have ever encountered. 

Known Participant
February 1, 2022

Based on what I have seen on my system. It seems to be a memory allocation issues not a memory use issue. 2022 Doesn't seem to allocate memory correctly. For example my error said 8 MegaBytes were not available causing to stop working while there was a full 10 Gigabytes available in RAM at the time. 

 

I have contacted support about this but the ordinary run around started where they told me to wipe settings, cache, uninstall. All of which did nothing as usual. So its back to 2021, which is disapointing because multiframe rendering would have been pretty helpful.

 

 

Paul98A1
Inspiring
February 4, 2022

To be honest, in my experience if you're down to your last 10GB then you'll likely to grind to a stand still in AE no matter what. It's a thirsty programme. It does seem to eat more than you allocate to it in the settings, so I'd try allocating less or allocate the cache to a separate external solid state drive so your system can still run freely.

 

Participating Frequently
February 4, 2022

Indeed, I confirmed this recently by opening AE preferences where it tells you the current amount of RAM it is using, and comparing that to task manager (PC) where it showed 35%-40% more RAM actually being consumed by AE. I believe there is a bug in AE that makes it think it is using less ram than it is, and eventually it just runs out. Disabling background caching helped reduce my crashes lately as a work around, particularly if you are hopping between various comps, but I have to deal with less than ideal preview times as a result. *(Note, I do have multiple gen 4 nvme's for cache and assets and still have these problems). 100% AE has work to do.

Participating Frequently
January 28, 2022

I have been experiencing freezing and crashing my display driver (for no discernable reason) since AE 2021, all of last year I worked in 2020 because of this. When the new and improved 2022 came out I hoped it would be fixed.... spoiler alert, still no. Earlier I walked to the kitchen for a coffee, came back and the display driver had crashed, my man was just chilling there. The severity varies, but everytime there is a hang up, then the screens go black and come back in various amounts afterwards. Preview is killed in AE, and also Premiere if that is open, and both require close. At least in this latest version, I am able to save and close after, vs before when it would just wait for me to try and save, then finish crashing right before my eyes... I followed all the guidelines to build this machine for AE.... Multiple nvme drives for assets and cache, Ryzen 3900x, 64GB ram, 2080 Super. Something changed between 2020 and 2021 and it has been torturing me slowely ever since.

Participating Frequently
January 28, 2022
Oh no that's horrible! I am just now downloading AE & PRemiere on a new
custom-built PC with 32 Mgs RAM and i7 Core. If it doesn't work on that I
will be pretty upset.

I hope Adobe gets their **** together and fixes this but I won't hold my
breath.
Participant
January 28, 2022

The only solution so far: going back to 2021 and everything is fine. Same computer, same project, even more plug-ins.. the problem is obvious, isn't'it?

Participating Frequently
January 28, 2022
I'm glad that worked for you. It did not for me.
Paul98A1
Inspiring
January 28, 2022

As a whole version 22 is hungrier for memory and cache than 21.

You can disable the green bar from preview rendering and filling up your cache so quickly which helps.

It also seemed to settle down after a re-start.

Multiframe rendering is indeed quicker when rendering direct from AE, but can take hours for the same project when sent to Media Encoder.

I’ve recently bought a MacBook Pro M1 Max 32GB, and it runs pretty normally with 22, whereas my previous (pretty decent) MacBook Pro was useless on it..
 
So frustratingly it seems it’s quite a power hungry update, not suitable for old or average MacBooks.