Participant

Answered

Wacom Intuos failure in After Effects

Forum|Forum|5 years ago
September 7, 2020
51 replies
33849 views

I've been using a Wacom tablet for 7+ years (first a bamboo, now an Intuos pen & touch) in place of a mouse for all my applications. Just in the past month, when I open After Effects, after about 3-5 minutes of use, I'm no longer able to move the cursor using the pen. If I click down, I am still able to click and drag, and in the Wacom diagnostic tool, everything looks perfectly fine. The problem is, the functionality stops across ALL applications and I can't get it back unless I fully restart the computer. This means once I open After Effects, i must switch to a mouse until I have a chance to fully restart my computer, and then I can't open After Effects without breaking my pen tablet's functionality.

Tried calling Wacom support and all they had me do was uninstall and reinstall my drivers several times. I tried moving my tablet to another computer (Brand new 2020 Imac, fresh install of the newest AE) and am still having the same issue. Is this a bug? Is my tablet broken? It's not that old, I've only had it for a year or two and it's functionality with every other app I use is completely fine. This only occurs with After Effects.

Has anyone else had this issue?

Correct answer Rameez_Khan

Hi all,

Wacom has released a new driver (v 6.3.43-3) that contains a fix for this issue. Here is the link to download the updated driver: https://www.wacom.com/en-us/support/product-support/drivers

Thanks,

Rameez

Show previous replies

Edoardo Lenzi

Participant

Helps please. This problem has persisted for four months, I called all the assistance centers but nothing. This problem changes the way of working a lot and is not pleasant, at least one answer.

Thanks Edward

J

Jam1n

Participant

I'm having the same issue.

Using a MacBook Pro 15", 2018,

MacOS Catalina 10.15.7

Wacom Intuos PTK-650. Driver: 6.3.41-2

Cannot use the pen at all unless I restart the machine, after opening After Effects

F

fernandob57729602

Participant

same same issue for me.
MacBook Pro (Retina, 13-inch, Late 2012)

os catalina

8GB DDR3

R

RonPaul2016

Known Participant

WORKAROUND:

AE breaks when you scroll up or down in the timeline...so what I did was place a piece of tape over the Wacom Pen's buttons so I stop using them to scroll. Instead, use the spacebar/hand to scroll up and down.

(ADOBE, you charge us an arm and a leg for sh*t that doesn't work. Can't wait for alternatives to overtake)

P

paulopuiati

Participant

Same issue. So exhausting.

Macbook Pro 13inch 2017 16gb 3,5Hz i7

J

Ja0rel

Participant

help please

K

Kristian van der Linde

Participant

I also have this problem, both on my macbook and my mac mini. I really hope Adobe or Wacom comes up with a sullution for this.

J

Ja0rel

Participant

same issuee hereeee

jessev70716827

Participant

Hi All,

Is there already a solution to this problem?

When i open AE my wacom stops working properly.

I updated both AE and my wacom.

R

RonPaul2016

Known Participant

I've discovered whats actually breaking it....when you scroll UP or DOWN in the timeline that is what triggers the issue...and only way to fix it is by restarting your whole computer.

R

RonPaul2016

Known Participant

in particular it's when I hold down the side button..thats the instant it breaks

T

tara34780887

Participant

yes!

T

tara34780887

Participant

Finally, I'm not alone with this problem! I almost buy a new wacom for the issue... When i use wacom in After Effects, my tablet suddenly have a problem about moving cursor. My tablet's hovering doesn't work and i have to restart my mac. I had tried all solutions but don't work..

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