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Nikita_Kasper
Participant
March 23, 2026
Question

We can't verify your subscription status. ERROR 12015

  • March 23, 2026
  • 1 reply
  • 22 views

We can't verify your subscription status.


Hello everyone, I woke up one day to get to work, and when I turned it on I saw this panel with an error.

“We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide. ERROR CODE 12015 “

I've tried all the troubleshooting steps in the guide, but nothing works.
I checked that the plan is paid for, but something's still not working. Has anyone encountered this problem?

I would be very grateful for your help.

      1 reply

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      March 24, 2026

      Hi Nikita,


      Sorry to hear about the issue. Can you try the suggestion in the following article: https://adobe.ly/41c5Gfz

      Let me know how it goes. Moving this thread from Bugs to Questions for troubleshooting.


      ^Nishu

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