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Participant
February 21, 2022
Question

WHAT'S WRONG WITH AE?? CRASHES BEFORE IT EVEN OPENS

  • February 21, 2022
  • 3 replies
  • 113 views

    This topic has been closed for replies.

    3 replies

    nishu_kush
    Legend
    February 22, 2022

    Hi Ronald2210022710ij,

     

    Sorry for your issue.

    As Mylenium suggested, it could be OS or a driver related issue. I'd start with updating Windows. If that doesn't help, create a new user account and try to launch After Effects in it.

    Let us know how it goes.

     

    Thanks,

    Nishu

    Mylenium
    Legend
    February 22, 2022

    Without proper system information we can't tell you much. A crash so deep in Windows' core suggests that there is a security issue or a botched/ incompatible driver, though, so look into that.

     

    Mylenium

    LinSims
    Community Expert
    Community Expert
    February 21, 2022

    Let me move this to the After Effects forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

    * Product questions should be posted in the associated product community.
    * Installation questions should be posted in the Download & Install community.
    * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
    * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.